Agency Liaison Specialist

3 weeks ago


San Ramon, California, United States ENTRUST Solutions Group Full time
Job Summary

We are seeking a highly skilled Agency Liaison to join our team at ENTRUST Solutions Group. As a key member of our Permit Facilitation Team, you will be responsible for building strong relationships with local public works departments and negotiating annual permits to streamline our line of business work priorities and reduce permit backlogs.

Key Responsibilities
  • Act as a primary point of contact for escalated agency matters and develop subject matter expertise in all aspects of local agency encroachment permits.
  • Build strong operational relationships with local public works department leaders and serve as a collaborative team member with various internal work groups and project teams.
  • Negotiate establishing annual permits with local agencies to support streamlining line of businesses work priorities and reducing permit backlog with municipalities.
  • Manage and resolve permit non-compliance issues/escalations, restoration delays; identify appropriate internal stakeholders to support problem-solving and resolution.
  • Travel as needed for agency meetings and Division Level Monthly Operating Review meetings.
Requirements
  • Bachelor's degree or equivalent experience.
  • 5 years of job-related experience in areas such as relationship management, customer success management, analysis, construction, or closely related field or equivalent experience.
  • Clean driving record and able to travel 25% of the time.
Preferred Qualifications
  • Solid collaboration and interpersonal skills to effectively negotiate and build relationships among varying stakeholders.
  • Good analytical decision making and problem-solving skills; able to convert ambiguity into structure and coherent strategies.
  • Strong project management skills - flexible and adaptable to shifting priorities/deliverables.
  • Good technical understanding of local agencies' encroachment and building permitting process and conditions.
  • Intermediate experience with spreadsheet analysis, order management, and CRM platforms.
About ENTRUST Solutions Group

ENTRUST Solutions Group is a community of people, 3,000+ strong, who are committed to our clients and each other. We provide comprehensive and dependable engineering, consulting, and automation services to gas and electric utilities, telecommunication service providers, pipeline operators, and industrial companies.

What We Offer
  • Generous paid time off and benefits.
  • 401(k) retirement program with a company match.
  • Career development programs.
  • Tuition reimbursement.
  • Flexible work schedule.
Benefits and Salary
  • This position pays between $70,000 and $105,000 annually and is an exempt position.
  • Benefits offered include company-sponsored medical, dental, vision, and 401(k) plan with company match. Also offered are tuition reimbursement, voluntary life, disability, critical illness, accident, and hospitalization plans. HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available.
  • Full-time employees are eligible to earn PTO hours.
  • May be eligible for discretionary bonus as determined by the company.

ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.



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