Community Liaison

2 months ago


San Francisco, California, United States Mercy Housing Full time

Job Summary:

Mercy Housing seeks a highly skilled and customer-focused Desk Clerk to provide exceptional service to residents, manage building traffic, and ensure the safety and security of our property. As a key member of our team, you will be responsible for communicating with authorities, maintaining accurate records, and providing a positive experience for our residents.

Key Responsibilities:

  • Provide exceptional customer service to residents, responding to their needs and concerns in a timely and professional manner.
  • Monitor building traffic and ensure the safety and security of our property, reporting any incidents or concerns to the appropriate authorities.
  • Conduct regular patrols of the building and surrounding areas, identifying and addressing any potential issues or concerns.
  • Maintain accurate records of visitors, including names and contact information.
  • Communicate effectively with residents, staff, and authorities, providing clear and concise information as needed.

Requirements:

  • High school diploma or equivalent.
  • General office experience, preferably in a customer-facing role.

Benefits:

  • Competitive hourly rate of $22.00.
  • Early close Fridays, with 3 paid hours off each week.
  • 15 days of earned PTO in the first year, plus 12 company holidays and 2 floating holidays.
  • Health, dental, vision, and pet insurance.
  • Employer-paid life insurance.
  • Quarterly bonus pay for on-site staff.
  • 403b matching program and paid volunteer time.


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