User Experience and Technology Librarian

2 weeks ago


Oklahoma City, Oklahoma, United States InsideHigherEd Full time
Job Summary

The User Experience and Technology Librarian will lead user-focused customer service initiatives by managing engagement initiatives. This role will supervise the Access Services team to provide excellent customer service and coordinate user technology in conjunction with our IT department.

Key Responsibilities
  • Supervise the Access Services team to provide excellent customer service
  • Coordinate user technology with the IT department
  • Maintain the library's physical collections
  • Be the point of contact for the Oklahoma Textbook Review Center
  • Perform research assistance and collection development
  • Conduct instructional duties and marketing
  • Manage events and provide training
  • Engage with online students
Requirements
  • Master's Degree in Library and Information Science or equivalent experience
  • 1-3 years current library experience, academic preferred or relevant library experience with demonstrated leadership capabilities or supervisory experience
  • Experience or understanding of customer service and service management
  • Understanding of training and teaching of library systems and functions across multiple platforms and/or modalities
  • Experience with providing reference and literature assistance in a library context
  • Understanding current initiatives for academic libraries
  • Understanding of current technologies and software
  • Excellent communication skills, both oral and written
  • Ability to foster positive and collaborative working partnerships and relationships
Preferred Qualifications
  • Masters of Library Science
  • ALA Accredited
  • Project Management Experience
  • Staff Development
  • Change Management Experience
  • Customer Service
  • Knowledge of educational technology trends


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