Multifamily Customer Experience Specialist

3 days ago


New York, New York, United States Venn-Corp Full time

About Venn-Corp

We're a forward-thinking team of innovators and engineers dedicated to transforming the resident and operator experience in multifamily communities worldwide.

Our end-to-end SaaS platform supports leading multifamily players, driving workflow efficiencies for onsite teams, optimizing revenue for owners, and improving daily living for residents.

About the Role

The Multifamily Customer Experience Specialist will serve as the primary point of contact for clients and as the voice of the client to our internal teams. They will drive adoption of the Venn-Corp platform, ensure programs and campaigns are being executed effectively, and successfully demonstrate value to the client.

This role will impact company expansion goals by focusing on client satisfaction and product utilization.

Key Responsibilities:
  • Engage newly launched property management teams to ensure adoption and increase product usage.
  • Understand property management teams' priorities and objectives and support them through Venn-Corp's platform and initiatives.
  • Track and report on user engagement internally and externally.
  • Provide hands-on support and training resources to clients, encouraging their self-sufficiency in the platform.
  • Solicit and respond to client feedback, and find ways to tailor and improve the partnership, including through data insights & creative initiatives.
Requirements:
  • 2 - 5 years of experience managing customer relationships in B2B SaaS companies.
  • Highly organized with a strong ability to prioritize across multiple projects.
  • Attention to detail and commitment to quality.
  • Effective communication skills, both written and verbal, and a high level of comfort connecting with and speaking to new people.
  • Determined and results-oriented.
  • Collaborative team-player.
Compensation:

An estimated annual salary range of $85,000 - $105,000, plus benefits and opportunities for equity.



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