Customer Service Team Lead

5 hours ago


McKinney, Texas, United States Floor & Decor Full time
Job Summary

Floor & Decor is seeking a highly skilled and motivated Connected Customer Supervisor to join our team. As a key member of our store leadership team, you will be responsible for managing a dynamic team of customer service associates and overseeing various store operations.

Key Responsibilities
  • Manage and supervise a team of customer service associates to ensure exceptional customer experiences.
  • Oversee cashiering, returns, cash office functions, and inventory management processes to ensure seamless store operations.
  • Supervise inventory movement within the store to maintain accurate inventory levels.
  • Audit reports to identify areas for improvement and implement corrective actions.
Requirements

To be successful in this role, you will need:

  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Experience in inventory management and customer service.

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