Risk Management Support Associate

4 days ago


Albany, New York, United States Ancora Risk Full time
Join Our Team

Ancora Risk is seeking a motivated and detail-oriented Insurance Customer Service Representative to join our team. As a customer service representative, you will be responsible for providing exceptional support to clients, answering their questions about insurance policies and coverage issues, and ensuring that all inquiries are resolved in a timely manner.

Responsibilities:
  • Client Support: Answer incoming calls from clients regarding their insurance policies and coverage issues.
  • Policy Modifications: Process client policy modifications accurately and efficiently.
  • Verification and Proof of Coverage: Verify customers' coverage and present policyholders with proof of insurance paperwork.
  • Follow-up and Communication: Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies.
  • Marketing Efforts: Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available.
  • Issue Resolution: Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
Requirements:
  • Degree and Experience: High school diploma or GED equivalent and previous customer service experience required.
  • Insurance Knowledge: Knowledge of insurance products and policy schedules is preferred.
  • Technical Skills: Must have knowledge of Microsoft Office and customer relationship management software.
  • Communication Skills: Excellent active listening, interpersonal, and communication skills.
  • Licensure: Active NY insurance license.
Compensation and Benefits:

The estimated annual salary for this position is $62,000-$72,000, depending on experience and qualifications. Ancora Risk offers a competitive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.



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