Debt Collection Agent

6 days ago


Chicago, Illinois, United States Kennedy Services Full time
Job Description

Kennedy Services is seeking a talented Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for communicating with taxpayers to resolve account issues and collect outstanding balances.

Key Responsibilities:
  • Respond to customer inquiries and resolve account issues
  • Collect outstanding balances from taxpayers via telephone
  • Create and manage payment plans for taxpayers
  • Document all collection activities and follow up with taxpayers as necessary
Requirements:
  • 1-2 years of customer service experience preferred
  • Knowledge of FDCPA and strong problem-solving skills
  • Able to maintain a high level of professionalism and composure on difficult calls
  • Excellent communication and interpersonal skills
Compensation and Benefits:

The estimated salary for this position is $50,000 - $65,000 per year, depending on experience. Additionally, Kennedy Services offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.



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