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Hospitality Club Supervisor

2 months ago

New Orleans, Louisiana, United States Common House Full time

About Us

Common House is a contemporary social club that fosters community and connection through its various locations. We provide inclusive environments for dining, working, and engaging in diverse programming and amenities designed to enhance member experiences.

Role Overview

The Club Manager plays a pivotal role in overseeing daily operations and ensuring guest satisfaction. This position involves leading the front-of-house team to adhere to service standards while equipping them with the necessary tools and resources to excel.

Key Responsibilities:

  • Member & Guest Engagement:
    • Oversee daily operations and actively seek member feedback to enhance guest satisfaction.
    • Collaborate with the Director of Hospitality to develop and refine service protocols.
    • Utilize the Property Management System to gather guest preferences for improved service.
    • Ensure efficient service delivery while maintaining high standards.
    • Build strong relationships with members and encourage team engagement.
    • Conduct table visits to assess guest needs and service quality.
    • Maintain open communication with management regarding shift operations.
  • Service & Team Relations:
    • Demonstrate exemplary leadership to uphold service standards among team members.
    • Identify service vulnerabilities and implement effective solutions.
    • Conduct regular performance evaluations and provide constructive feedback.
    • Foster positive relationships with all staff and management.
    • Monitor staff attendance and manage payroll discrepancies.
    • Support front-of-house staff in service delivery.
    • Facilitate communication between kitchen and front-of-house teams.
  • Staff Development:
    • Conduct daily pre-service meetings to prepare staff.
    • Train team members in accordance with service training manuals.
    • Assess staff knowledge of the menu through regular testing.
    • Provide follow-up training after formal sessions.
  • Administrative Duties:
    • Ensure compliance with all relevant regulations.
    • Maintain adherence to health department standards in bar operations.
    • Follow employee policies as outlined in the company handbook.
    • Respond to communications promptly.
    • Assist management in financial oversight and inventory management.
    • Conduct nightly audits of cash registers.
    • Document maintenance issues as needed.
    • Adopt a professional and positive management style.

Qualifications:

  • A degree is preferred but not mandatory.
  • At least one year of management experience in the hospitality sector.

Skills Required:

  • Strong communication and customer service skills.
  • Ability to multitask effectively.
  • Proficient in menu recall and memorization.
  • Capable of thriving in a fast-paced environment.
  • Willingness to work evenings and weekends.
  • Proficient in using technology for communication and reporting.
  • Physical ability to navigate all areas of the facility and perform necessary tasks.
  • Professional appearance and demeanor are essential.

Physical Requirements:

Must be able to stand and walk for extended periods and lift up to 15 pounds regularly.