Housekeeping Operations Manager
1 day ago
At Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
Location DescriptionThe Hotel Roanoke & Conference Center is a historic hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance.
Job OverviewWe are seeking a Housekeeping Manager to oversee day-to-day housekeeping operations on the guest floors. The successful candidate will provide guidance to staff to ensure that our rooms exceed Hilton standards and guest expectations. This position will report to our Director of Housekeeping.
Responsibilities- Participate in staff selection and interviewing processes.
- Assist in scheduling staff days off, holidays, and vacations.
- Assign staff to work areas and project duties.
- Ensure staff receive proper orientation, initial training, and ongoing education.
- Review and revise duty lists with staff.
- Ensure proper supply control guidelines are followed.
- Identify and correct quality assurance concerns.
- Lead departmental staff meetings.
- Attend staff development meetings and training courses.
- Provide individual guidance and motivation to staff.
- Participate in associate performance evaluations.
- Monitor staff attendance and take proactive action when necessary.
- Participate in department safety and maintain a safe work environment.
- Handle special requests and projects.
- Ensure housekeeping office and storage areas are clean and organized.
- Maintain visibility to the team.
- 2+ years of progressive housekeeping management experience in a full-service hotel or luxury hotel.
- Strong communication and customer service skills.
- Ability to work under pressure.
- Exceptional timekeeping and reliability.
- Strong time management skills, attention to detail, and high responsiveness.
The compensation for this position is $48,000.00/Yr. - $58,000.00/Yr. based on qualifications and experience.
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