Clinical Services Associate

2 weeks ago


Media, Pennsylvania, United States Pennsylvania Medicine Full time
Clinical Services Associate Job Description

Penn Medicine is a leading academic medical center dedicated to providing exceptional patient care, conducting innovative research, and educating future healthcare professionals. As a Clinical Services Associate, you will play a vital role in supporting our clinical teams and delivering high-quality patient care.

Responsibilities:
  • Patient Care Accountabilities:
    • Promptly room patients, review medical history, and document vital signs in the electronic medical record (EMR).
    • Observe patient condition and communicate any abnormal data or changes to the provider.
    • Assist patients with walking, transfers, and preparing for exams.
    • Manage specimen collection, laboratory testing, and reporting results to providers.
    • Perform EKGs and other outpatient screening tests as ordered by the physician.
  • Clerical / Other Accountabilities:
    • Respond to patient phone calls, coordinate care with specialists, and update patient information in the EMR.
    • Scan documents, complete medical forms, and prepare patient correspondence.
    • Assist nursing staff with patient education materials and maintain a clean and organized patient care area.
  • Environmental / Safety Accountabilities:
    • Adhere to universal body fluids precautions and infection control policies.
    • Clean and disinfect instruments and equipment according to protocols.
    • Maintain a safe environment and protect patients from injury.
  • Financial:
    • Validate patient demographic and insurance information.
    • Record receipts accurately and participate in cash reconciliation.
    • Resolve work queues and prioritize recovery of missing charges.
Requirements:
  • Basic Cardiac Life Support (BLS) certification.
  • Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
  • MA certification within 90 days of hire.
  • High school diploma or equivalent.
  • 2+ years of medical office experience or relevant customer service experience.

Penn Medicine offers a comprehensive benefits package, including generous paid time off, paid holidays, and health insurance premiums that have remained flat for 5 years. We believe that the best care for our patients starts with the best care for our employees. Join our team and make a difference in the lives of our patients.



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