Customer Service Representative

22 hours ago


Augusta, Maine, United States Piedmont Augusta Hospital Full time
Piedmont Augusta Hospital Job Description

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Piedmont Augusta Hospital. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, visitors, and staff.

Key Responsibilities:
  • Answer all calls directed to the hospital's main number, answering service call forwarding lines, and general information inquiries.
  • Efficiently and accurately answer/relay call information, with priority given to emergencies.
  • Utilize computerized systems for locating physicians, personnel, and patients.
  • Serve as a major contact for all levels of personnel requiring on-call schedule information and access to off-duty personnel.
  • Participate in emergency and disaster preparedness situations.
Requirements:
  • High School Diploma or GED required.
  • One (1) year of experience in a customer service environment required.
  • Experience in a call center, switchboard, answering service, or message center with exposure to texting, paging, and Answering Service applications is preferred.
Preferred Qualifications:
  • Typing 35 WPM required.
  • Working knowledge of personal computers and Windows-based operating systems.
  • Proficient with Word and Excel.
  • Excellent verbal and written communication skills.
Work Environment:

This is a 24-hour a day essential department. Flexibility with work hours is a must. Schedules may be changed and not permanent in most cases.



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