Front Desk Representative
4 days ago
Dave & Buster's is a unique and dynamic workplace where no two days are ever the same. As a Front Desk/Host, you will play a crucial role in ensuring our Guests' initial impressions are positive and welcoming. We are seeking a strong communicator who can guide our Guests through their retail, game rental, and dining experiences.
Key Responsibilities- Deliver exceptional Guest experiences through a combination of food, drinks, and games in a fun and welcoming environment.
- Act as an ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones.
- Keep immediate supervisors informed of all problems or unusual matters of significance and take prompt corrective action where necessary.
- Bid farewell to Guests leaving, ensuring everything was satisfactory and inviting them to return.
- Prepare for shifts by ensuring the area is stocked with supplies, including menus, silverware, Power cards, and gift cards.
- Review the cleanliness and organization of the Front Desk and Host station.
- Ensure all menus are stocked and properly cleaned and maintained.
- Check for restocking of necessary supplies and bring all areas up to standard.
- Discuss problem areas with Managers.
- Conduct merchandise inventory during and after shifts, if applicable.
- Maintain a favorable working relationship with all other company Team Members to foster a cooperative and harmonious working climate.
- Notify Managers of any Guests perceived to be unhappy.
- Assist other Team Members as needed or as business dictates.
- Drive table turn timing by scouting open tables, bussing, and cleaning tables as necessary.
- Rotate seating appropriately following guidelines to ensure fairness and balance in the dining areas.
- Manage flow from the front doors, efficiently helping Guests with needs and directing as needed.
- Manage wait times and communicate information as needed to Guests, Team Members, and Managers.
- Deliver silverware as Guests are seated.
- Makes timely and accurate calculations of bill transactions.
- Greet and assist Guests efficiently and with a smile while processing transactions.
- Be responsible for the reconciliation of any monies from their banks.
- Complete 'To Go' order transactions for Guests and ensure accuracy.
- Sell merchandise from the Front Desk, if applicable.
- Be friendly and able to smile frequently.
- Restaurant, retail, or cashier experience preferred, but not required.
- Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
- Be dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
- Must demonstrate ability to read and communicate in English.
- Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
- Must be skilled at calmly responding to dis-satisfied Guests and calling issues to Manager's attention.
- Must be at least 16 years of age.
- Work days, nights, and/or weekends as required.
- Work in noisy, fast-paced environment with distracting conditions.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
- Move about facility and stand for long periods of time.
- Walk or stand 100% of shift.
- Reach, bend, and stoop frequently.
- Compensation from $17.28 - $18.78 per hour.
Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.
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