Quality Assurance Director
2 days ago
Chimes is seeking a highly skilled and experienced Director of Quality Assurance to join our team. As a key member of our organization, you will be responsible for ensuring the highest level of quality in our services and products.
Key Responsibilities:- Assess and correct customer issues and complaints relating to quality, productivity, and performance.
- Assess, analyze, and improve all aspects of quality control functions of the contracts.
- Initiate, implement, and track on-going companywide quality improvement activities.
- Supervise corporate quality assurance staff.
- Coordinate technical and performance training for staff, site managers, and quality assurance personnel.
- Create quality plans for QA personnel and for Project Managers.
- Perform inspections and internal technical/operational assessments.
- Oversee and maintain a quality control training program.
- Develop and analyze statistical data to determine standards and to establish quality of service.
- Develop improvement plans and procedures to ensure return to quality activities.
- Follow-up on quality corrective action issues and training.
- Reviews contracts to ensure the fulfillment of contract terms and conditions.
- Represent the organization in dealing with the government, Source America, and other public and private organizations.
- Prepare or supervise the preparation of a wide range of reports.
- Comply with and ensure staff compliance with all building and security requirements.
- Ensure a high level of internal and external customer service and customer satisfaction.
- Ten plus years of experience at management level.
- Demonstrated skills in contract development and agency administration.
- Demonstrated ability and knowledge of building service management, relevant equipment, and chemicals and their applications.
- Demonstrated ability and knowledge of quality control and process improvement procedures.
- Medical, Dental, and Vision Insurance.
- Flexible Spending Accounts.
- Life Insurance.
- Disability Insurance.
- Paid Time Off.
- 403(b) with Company Match.
- Transportation Subsidy.
- Employee Recognition Programs.
- Referral Bonus opportunities.
Chimes is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to providing a work environment that is free from discrimination and harassment. We are an affirmative action employer and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
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Quality Assurance Director
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Baltimore, Maryland, United States Chimes Full timeJob Title: Director of Quality AssuranceChimes is seeking a highly skilled and experienced Director of Quality Assurance to join our team. As a key member of our organization, you will be responsible for ensuring the highest level of quality in our services and products.Key Responsibilities:Assess and correct customer issues and complaints related to...
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