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Guest Reservation Specialist

2 months ago

Cambridge, Ohio, United States Salt Fork Lodge Full time

Position Overview:
As a Guest Reservation Specialist, you will play a crucial role in delivering exceptional service and hospitality to our guests. Your primary responsibility will be to manage incoming calls from guests, ensuring their reservations are secured efficiently and accurately.

Key Responsibilities:
- Provide outstanding service by answering guest inquiries and securing reservations in a timely manner.
- Collect necessary deposits for reservations and maintain knowledge of all properties and their amenities.
- Effectively assess guest needs through active listening and offer additional services by identifying upselling opportunities, including packages and amenities.

Database Management:
- Maintain the Opera/Synxis database by accurately entering guest information.
- Stay informed about company policies and product offerings by participating in training sessions and educational opportunities.

Additional Duties:
- Assist group sales with reservations and manage overflow calls from the front desk when needed.
- Enjoy various perks including a supportive work environment, training opportunities, holiday pay, paid time off, meal plans, and discounts on lodging and retail.

Equal Opportunity Employer:
We are committed to fostering an inclusive workplace and prohibit discrimination or harassment based on any protected characteristic.