Front Desk Representative

5 days ago


Cambridge, Ohio, United States Salt Fork Lodge Full time
Front Desk Agent Job Description

As a Front Desk Agent at Salt Fork State Park, you will be the first point of contact for our guests, providing a warm and welcoming experience. This role requires excellent communication skills, both written and verbal, to interact with guests and provide direction as needed. You will be responsible for answering multi-line phones, creating new reservations, and greeting and registering guests into and out of the lodge. Additionally, you will collect and post payments, provide information and assistance to guests, and perform other tasks as needed.

Key Responsibilities:
  • Answering multi-line phones in a courteous, professional manner
  • Creating new reservations either in person, via email or by telephone
  • Greeting and registering guests into and out of the lodge in a friendly, efficient manner
  • Collecting and posting payments to group accounts or guest rooms
  • Providing information and assistance to all guests

Requirements:
  • 18 years or older by start date
  • Previous customer service experience with cash handling required
  • Lifting, bending, stooping, pushing, pulling, and standing for long periods of time

Perks:
  • Employee-friendly environment
  • Training opportunities
  • Transfer opportunities
  • Holiday pay
  • Paid time off
  • Meal plan
  • Room, food, and retail discounts
  • Incentives
  • Recreation facility usage
  • 401k
  • Free overnight stays at the Great Ohio Lodges
  • 50% discounts on Regency Hotel Management properties

Equal Opportunity Employer: We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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