Guest Services Agent

7 months ago

Cambridge, United States Charles Hotel Full time

Job Summary:

In this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay.

Joining The Charles Hotel surrounds you with entrepreneurial, like-minded peers an independent hotel has to offer. As an employee of The Charles Hotel, you will benefit from:

  • Blue Cross Blue Shield medical insurance starting from $1.16* weekly
  • Access to 401(k) and company match
  • Eight annual paid holidays with an extra personal day
  • Travel benefits across multiple brands
  • Complimentary daily meal
  • Free fitness center
  • $5 discounted daily parking
  • $1000 referral bonus

*Rate is subject to change.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent preferred.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Ability to participate in the creation of an enjoyable work environment.
  • Knowledge with Opera is a bonus.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high-pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos.
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations.
  • An operational knowledge of Microsoft Office suite.
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays.
  • Holds an understanding of hotel products and guest services. (i.e. lifestyle full service resort etc.)

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service-oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with The Charles Hotel standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with The Charles Hotel policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with The Charles Hotel standards; maintain a friendly and warm demeanor at all times.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with The Charles Hotel policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Registering guests, creating and modifying reservations.
  • Hotel operator and concierge duties.
  • Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
  • Perform any other duties as requested by management.


Property Details:

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England dcor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Guest Service Agent

    8 months ago

    Cambridge, United States Freepoint Hotel Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Services Agent

    6 days ago

    Cambridge, United States Aimbridge Hospitality Full time

    Job Summary In this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. Joining The Charles Hotel surrounds you with entrepreneurial, like-minded peers an independent hotel has to offer. As an employee of...

  • Guest Service Coordinator

    3 days ago

    Cambridge, Massachusetts, United States Kimpton Hotel Full time

    About This RoleThis is an exciting opportunity to join our dynamic front desk team as a Guest Service Agent! In this role, you will be responsible for delivering exceptional customer service, responding to guest inquiries, and resolving any issues that may arise during their stay.Main Responsibilities:Provide top-notch customer service to our guests,...

  • Part-Time Overnight Guest Service Agent

    7 months ago

    Cambridge, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Experience Expert

    1 month ago

    Cambridge, United States Marriott Full time

    Marriott Hotels - JobID: FC5FF51D495B12DA8B6D5C340ED341F4 [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coordinate with housekeeping and maintenance staff to ensure...

  • Guest Experience Expert

    1 month ago

    Cambridge, United States Marriott Full time

    Marriott Hotels - JobID: C93464AF22FA7043148B37E80A724856 [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coordinate with housekeeping and maintenance staff to ensure...

  • Guest Experience Specialist

    4 weeks ago

    Cambridge, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - JobID: 8636C0C26D185EEAACDA13F42CA57E73 [Front Desk Agent / Concierge] As a Guest Experience Specialist at Residence Inn by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Respond promptly to guest...

  • Customer Service Representative

    1 month ago

    Cambridge, United States Karen Davis - State Farm Agent Full time

    At our agency, we strive to create a work environment that fosters growth, collaboration, and innovation. We believe that a great workplace is built on a strong sense of camaraderie, where everyone's voice is heard and valued. We encourage our employees to bring their unique perspectives and ideas to the table, as we believe diversity drives creativity and...

  • Guest Service Ambassador

    6 days ago

    Cambridge, Massachusetts, United States Kimpton Hotel Full time

    About the RoleWe are seeking a highly skilled Guest Service Ambassador to join our team at the Kimpton Marlowe Hotel. As a Guest Service Ambassador, you will be responsible for creating unforgettable experiences for our guests.Key Responsibilities:Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests.Familiarize...

  • Guest Services Coordinator

    3 weeks ago

    Cambridge, Massachusetts, United States Marriott Full time

    As a Guest Services Coordinator at Marriott Hotels, you will be responsible for creating a memorable experience for our guests from the moment they arrive until the moment they depart.Your key responsibilities will include:Coordinating with housekeeping and maintenance staff to ensure rooms are clean and well-maintainedPromoting hotel amenities and services...

  • Front Desk Agent

    7 months ago

    Cambridge, United States Hyatt Regency BostonCambridge Full time

    Property Description: Join the dynamic team at Hyatt Regency Boston Cambridge, located in the vibrant and innovative city of Cambridge, Massachusetts! As a prestigious hotel in the heart of Kendall Square, we are seeking enthusiastic and skilled individuals to be part of our team. With its modern design, state-of-the-art facilities, and commitment to...

  • Guest Service Supervisor Lead

    6 days ago

    Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full time

    Job OverviewAs a Front Desk Supervisor at Hyatt Regency Boston/Cambridge, you will play a crucial role in delivering exceptional guest experiences. This position requires a strong understanding of hospitality principles, excellent leadership skills, and effective communication abilities.About the PositionThis role involves leading the front desk team,...

  • Guest Services Operations Manager

    3 weeks ago

    Cambridge, Massachusetts, United States Restaurant Associates Full time

    Join Our TeamAbout Restaurant AssociatesWe are a leading provider of dining and event catering services for prestigious museums, performing arts centers, and corporations.We are committed to delivering exceptional guest experiences and fostering a culture of innovation and excellence in the food and beverage industry.About the RoleThe Hospitality Experience...

  • Senior Guest Services Coordinator

    5 days ago

    Cambridge, Massachusetts, United States Hyatt Regency Boston Cambridge Full time

    We are seeking a results-driven and customer-focused Assistant Front Office Manager to lead our front desk team. In this critical role, you will be responsible for managing front desk operations, ensuring exceptional guest service, and contributing to the overall success of our property.Main Responsibilities:Manage front desk operations, including check-in...

  • Customer Relations Representative

    1 month ago

    Cambridge, United States Karen Davis - State Farm Agent Full time

    At our agency, we strive to create a work environment that fosters growth, collaboration, and innovation. We believe that a great workplace is built on a strong sense of camaraderie, where everyone's voice is heard and valued. We encourage our employees to bring their unique perspectives and ideas to the table, as we believe diversity drives creativity and...

  • Front Desk Agent

    6 months ago

    Cambridge, United States Charles Hotel Full time

    Job Summary: In this role, as a Front Desk Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. Joining The Charles Hotel surrounds you with entrepreneurial, like-minded peers an independent hotel has to offer. As an employee of The...

  • Customer Relations Representative

    1 month ago

    Cambridge, United States Zackery Barker - State Farm Agent Full time

    Benefits: 401(k) matching Paid time off ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Zackery Barker - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service...

  • Guest Experience Coordinator

    4 days ago

    Cambridge, Massachusetts, United States Aimbridge Hospitality Full time

    About the PositionWe are seeking a highly skilled Guest Experience Coordinator to join our team at The Charles Hotel. As a Guest Experience Coordinator, you will be responsible for ensuring that our guests have an exceptional experience during their stay. This will involve greeting and welcoming guests, handling check-ins and check-outs, and responding to...

  • Guest Experience Specialist

    4 weeks ago

    Cambridge, United States Marriott International, Inc Full time

    Additional InformationNight Auditor, Overnight ShiftJob Number24215869Job CategoryRooms & Guest Services OperationsLocationResidence Inn Boston Cambridge, 120 Broadway, Cambridge, Massachusetts, United States, 02142VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving guests a...

  • Guest Experience Specialist

    4 weeks ago

    Cambridge, United States Marriott International Inc Full time

    Additional InformationNight Auditor, Overnight Shift Job Number24215869 Job CategoryRooms & Guest Services Operations LocationResidence Inn Boston Cambridge, 120 Broadway, Cambridge, Massachusetts, United States, 02142VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a...