Guest Services Agent

4 months ago

Cambridge, United States Charles Hotel Full time

Job Summary:

In this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay.

Joining The Charles Hotel surrounds you with entrepreneurial, like-minded peers an independent hotel has to offer. As an employee of The Charles Hotel, you will benefit from:

  • Blue Cross Blue Shield medical insurance starting from $1.16* weekly
  • Access to 401(k) and company match
  • Eight annual paid holidays with an extra personal day
  • Travel benefits across multiple brands
  • Complimentary daily meal
  • Free fitness center
  • $5 discounted daily parking
  • $1000 referral bonus

*Rate is subject to change.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent preferred.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Ability to participate in the creation of an enjoyable work environment.
  • Knowledge with Opera is a bonus.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high-pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos.
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations.
  • An operational knowledge of Microsoft Office suite.
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays.
  • Holds an understanding of hotel products and guest services. (i.e. lifestyle full service resort etc.)

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service-oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with The Charles Hotel standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with The Charles Hotel policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with The Charles Hotel standards; maintain a friendly and warm demeanor at all times.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with The Charles Hotel policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Registering guests, creating and modifying reservations.
  • Hotel operator and concierge duties.
  • Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
  • Perform any other duties as requested by management.


Property Details:

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England dcor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Guest Services Agent

    3 weeks ago

    Cambridge, United States Aimbridge Hospitality Full time

    In this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. Joining The Charles Hotel surrounds Guest Service, Agent, Guest, Reservations, Hotel, Operations

  • Guest Service Agent

    4 months ago

    Cambridge, United States Freepoint Hotel Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Services Agent

    4 months ago

    Cambridge, United States Highgate Full time

    Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. ...

  • Night Auditor

    3 weeks ago

    Cambridge, Massachusetts, United States Kimpton Hotel Full time

    About the Role:The Guest Service Agent (Overnight) is a key member of our hotel team, responsible for providing exceptional service to our guests during the overnight shift. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.Key Responsibilities:Register and check-out guests in...

  • Guest Services Representative

    1 week ago

    Cambridge, Massachusetts, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at The Charles Hotel. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless stay experiences for our guests.Key ResponsibilitiesGreet and register guests, providing a warm and welcoming atmosphereProvide...

  • Guest Services Representative

    4 weeks ago

    Cambridge, Ohio, United States Salt Fork Lodge Full time

    Join Our Team as a Front Desk AgentPosition Overview:As a Front Desk Agent at Salt Fork Lodge, you will be the welcoming face of our establishment, ensuring that every guest has a memorable experience from the moment they arrive. Compensation: Wage is competitive and based on experience, starting at $13.00 per hour.Shifts Available:We offer both Day Shift...

  • Guest Services Representative

    4 weeks ago

    Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full time

    Property Overview:Welcome to Hyatt Regency Boston Cambridge, a premier hotel nestled in the innovative city of Cambridge, Massachusetts. We are dedicated to providing exceptional service and creating memorable experiences for our diverse clientele. Our modern facilities and commitment to excellence foster a vibrant work environment where employees can thrive...

  • Part-Time Overnight Guest Service Agent

    4 months ago

    Cambridge, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Services Representative

    4 weeks ago

    Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full time

    Property Overview:At Hyatt Regency Boston Cambridge, we pride ourselves on being a leading establishment in the hospitality sector, situated in a bustling and innovative area. We are in search of dedicated and skilled professionals to enhance our team. Our hotel is recognized for its contemporary architecture, cutting-edge amenities, and unwavering...

  • Guest Services Representative

    4 weeks ago

    Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full time

    Property Overview:Hyatt Regency Boston Cambridge is a distinguished hotel situated in a vibrant and innovative city. We are dedicated to providing exceptional service and creating memorable experiences for our diverse clientele. Our modern facilities and commitment to teamwork foster a stimulating work environment where you can advance your hospitality...

  • Guest Experience Expert

    2 months ago

    Cambridge, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - 120 Broadway [Front Desk Agent / Concierge] As a Guest Experience Expert at Residence Inn by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Handle check-ins and check-outs efficiently, ensuring accuracy and attention to detail; Respond promptly to guest inquiries and resolve any issues...

  • Customer Service Representative

    4 months ago

    Cambridge, United States Karen Davis - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Guest Services Coordinator

    3 weeks ago

    Cambridge, Massachusetts, United States Charles Hotel Full time

    Job Summary:In this role, as a Front Desk Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay.Key Responsibilities:Approach all encounters with guests and associates in a friendly service-oriented manner.Maintain high standards of...

  • Front Desk Agent

    2 hours ago

    Cambridge, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Charles Hotel [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Customer Service Representative

    4 months ago

    Cambridge, United States Karen Davis - State Farm Agent Full time

    Job DescriptionJob DescriptionAt our agency, we strive to create a work environment that fosters growth, collaboration, and innovation. We believe that a great workplace is built on a strong sense of camaraderie, where everyone's voice is heard and valued. We encourage our employees to bring their unique perspectives and ideas to the table, as we believe...

  • Guest Service Representative

    2 weeks ago

    Cambridge, Massachusetts, United States Target Full time

    About TargetTarget is a leading retailer that aims to make a positive impact on the lives of its guests. We strive to create a welcoming and inspiring environment that makes every shopping experience a delight.Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative to join our team. As a Guest Service Representative,...

  • Guest Services Representative

    3 weeks ago

    Cambridge, Massachusetts, United States Charles Hotel Full time

    Job SummaryIn this role, as a Guest Services Representative, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay.Key ResponsibilitiesApproach all encounters with guests and associates in a friendly service-oriented manner.Maintain high...

  • Guest Services Manager

    1 month ago

    Cambridge, Massachusetts, United States Colwen Hotels Full time

    Join Our Team as a Guest Services ManagerColwen Hotels, a leader in the hospitality industry, is on the lookout for a dedicated and personable Guest Services Manager to enhance our team. This role will oversee the front desk and night audit operations, ensuring exceptional satisfaction for both guests and team members. Ideal candidates will possess prior...

  • Guest Services Coordinator

    1 month ago

    Cambridge, Massachusetts, United States JobsRUs Full time

    Job OverviewJobsRUs is currently looking for a dedicated Guest Services Coordinator to join our team. This role is essential in providing exceptional service to our clients.Key Benefits:Competitive Compensation: $22.00 per hourWeekly PayShift Details:Working hours are from 8:00 AM to 4:30 PM.Role Responsibilities:The Guest Services Coordinator will be...

  • Front Desk Agent

    4 months ago

    Cambridge, United States Hyatt Regency BostonCambridge Full time

    Property Description: Join the dynamic team at Hyatt Regency Boston Cambridge, located in the vibrant and innovative city of Cambridge, Massachusetts! As a prestigious hotel in the heart of Kendall Square, we are seeking enthusiastic and skilled individuals to be part of our team. With its modern design, state-of-the-art facilities, and commitment to...