Rental Operations Manager

2 days ago


Dover, Delaware, United States Vail Resorts Full time

Job Summary:

The Rental Supervisor is responsible for overseeing the day-to-day operations of our ski and snowboard rentals. This role involves managing merchandising, financial management, sales staff supervision, and overall store management. The successful candidate will be responsible for hiring, training, coaching, and scheduling store personnel, as well as driving sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention, and store appearance.

Key Responsibilities:

  • Oversee all aspects of retail and rental operations, including managing a team of up to 50 frontline staff and a leadership team of 5-6.
  • Provide consistent and direct feedback, coaching, and guidance to team members.
  • Design, execute, and track training plans for associates starting with their first day.
  • Ensure the department and staff have all necessary supplies.
  • Meet with other departments and committees to ensure department alignment with initiatives.
  • Create operational plans for special events, groups, and holidays.
  • Identify sales opportunities and create plans accordingly.
  • Manage retail inventory, rental inventory, and supplies with cost management in mind.
  • Hire staff and process payroll through a digital platform.

Requirements:

  • Minimum 2 years of leadership experience.
  • 2 years of retail/rental experience preferred.
  • 2 years of resort experience in a management role.
  • Knowledge and passion for snowsports.
  • Bachelor's Degree preferred.

The expected pay range is $22.00 - $23.76 per hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.



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