Operations Manager

5 hours ago

Dover, Delaware, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled Operations Manager to lead our store team and drive sales and profits while protecting our assets. As a key member of our leadership team, you will be responsible for providing a well-merchandised and well-stocked store, leading and supporting inventory management processes, and delivering a customer-centric shopping experience.

Key Responsibilities
  • Assist the Store Manager in planning and executing store workload, ensuring compliance with Standard Operating Procedures (SOPs) and Company programs.
  • Lead and manage adherence to SOPs and Company programs, ensuring execution of Company policies and standards, and holding team members accountable for store conditions and results.
  • Support and participate in truck unloading and stocking processes, ensuring truck standards are followed and completed within budget.
  • Achieve key performance indicators (KPIs) and manage team members to achieve their role KPIs.
  • Manage visual merchandising standards in store and execute feature space and seasonal layouts.
  • Manage and execute inventory management processes in store.
  • Manage and execute merchandise operations and Omni-channel processes.
  • Manage and execute shrink and safety programs.
  • Train, observe, and coach team members to achieve results, participate in performance management, and support Talent Development.
  • Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, and promote commitment to the organization's vision and values.
  • Serve as Manager on Duty (MOD).
  • Acknowledge customers, help locate products, and provide solutions.
  • Cross-trained in Custom Framing selling and production.
  • Assist with Omni-channel processes.
Requirements
  • Retail management leadership experience.
Work Environment
  • Public retail store setting, taking care of customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press.
Equal Opportunity Employer

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.

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