Customer Service Associate
1 week ago
Comprehensive benefits and a promising career trajectory await you. If you possess retail or a year of customer service experience, consider this opportunity with a reputable insurance firm that is expanding its presence.
We seek a personable and reliable candidate with exceptional customer service abilities to enhance our dynamic agency. The ideal applicant should have a passion for assisting others, be proficient with technology, and pay attention to detail.
What We Offer
Competitive Hourly Salary Based on Experience
Paid Time Off (PTO)
Retirement Savings Plan
Standard Monday to Friday Work Schedule
Evenings Off
Hands-on Training Provided
Opportunities for Career Advancement
Health Coverage
Vision Coverage
Key Responsibilities
- Manage incoming phone inquiries and initiate outbound calls.
- Assist colleagues with client follow-ups and outreach.
- Investigate and clarify billing inquiries.
- Respond promptly to client requests via phone or electronic communication.
- Identify new opportunities and promote additional insurance products.
- Support various office tasks as needed.
Qualifications
- Strong verbal and written communication skills.
- Highly organized, structured, and punctual.
- Exhibit patience, respect, reliability, trustworthiness, friendliness, supportiveness, kindness, ethics, and honesty.
- Minimum of 1 year in Customer Service.
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