Spa Attendant

2 weeks ago

New York, New York, United States Cipriani Full time
Spa Attendant Job Summary

We are seeking a highly skilled and attentive Spa Attendant to join our team at Cipriani. As a key member of our spa team, you will play a crucial role in creating a welcoming and relaxing environment for our guests. Your primary responsibilities will include assisting with various tasks to ensure the smooth operation of the spa facility and providing exceptional customer service to clients.

Key Responsibilities:
  • Greet Guests Warmly: Greet guests warmly upon arrival and provide assistance with check-in procedures, including completing necessary paperwork and explaining spa services and amenities.
  • Maintain Cleanliness: Maintain cleanliness and organization of the spa facility, including treatment rooms, locker rooms, relaxation areas, and common areas.
  • Stock and Replenish: Stock and replenish towels, robes, slippers, toiletries, and other amenities in locker rooms and treatment rooms as needed.
  • Monitor and Maintain: Monitor and maintain spa supplies, including linens, beverages, and retail products, always ensuring adequate inventory levels.
  • Assist Therapists: Assist spa therapists and technicians with preparing treatment rooms for appointments, including setting up equipment and amenities according to service requirements.
  • Escort Guests: Escort guests to and from treatment rooms and aid as needed to ensure a comfortable and enjoyable experience.
  • Respond to Guest Inquiries: Respond promptly and professionally to guest inquiries, requests, and concerns, providing accurate information and resolving issues to the best of your ability.
  • Schedule Appointments: Assist with scheduling spa appointments, confirming reservations, and coordinating with therapists and technicians to ensure smooth appointment transitions.
  • Promote Spa Services: Promote spa services, packages, and retail products to guests, offering recommendations based on their preferences and needs.
Requirements:
  • Education: High school diploma or equivalent required; additional education or training in hospitality, customer service, or spa management preferred.
  • Experience: Previous experience in a customer service role, preferably in a spa, hospitality, or wellness environment.
  • Skills: Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management. Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
  • Physical Demands: Ability to stand for extended periods and work in a fast-paced environment. Endurance to withstand long hours of standing, walking, and repetitive motions. Lift and carry objects, weighing up to 30 pounds. Flexibility to bend, stoop, reach, and perform physical tasks.

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