Sales Associate

3 days ago

New York, New York, United States Studs Full time
Job Description

**About Us**

Studs is an experiential retail and e-commerce brand that has re-imagined the ear piercing experience. Our mission is to empower bold self-expression and inclusive community through earscaping with safe and healthy ear piercings and the best curated destination of earrings.

**Job Summary**

We are seeking a highly motivated and customer-focused Sales Associate to join our team at our New York City, Hudson Yards location. As a Sales Associate, you will be at the ground level of building and developing the most unique ear piercing and shopping experience. You will be the ultimate ambassador of our brand, providing an amazing customer experience and driving sales.

**Key Responsibilities**

  • Serve as a brand ambassador: educate and delight our customers with the magic of Studs.
  • Deliver an incredible experience that continues beyond the store visit.
  • Greet customers, demonstrate thorough product knowledge, and operate POS/check out.
  • Manage appointment flow maximizing optimal customer experience.
  • Assist with inventory management and visual display.
  • Grow and develop our customer base through one-on-one interactions in store and during special events, with a focus on exceptional service.
  • Problem-solve: Implement recovery methods for addressing poor client experiences.
  • Produce events and experiences for clients, influencers, and partners.
  • Contribute to Studs social/content strategy.

**Requirements**

  • You have an ability to connect and interact easily with those around you.
  • You have a passion for delivering outstanding customer experience.
  • You're responsible; you show up on time and ask questions when you're unclear.
  • You have a good eye and great style; you love earscaping.
  • You're a problem-solver: you have a positive, can-do attitude.
  • You have 2+ years of retail experience and you're ready to dive in.
  • Passion for earrings, piercing, digital innovation, and community-building is a plus.

**Benefits and Perks**

  • Comprehensive medical, dental, and vision insurance.
  • Two weeks of accrued paid time off.
  • Three months of paid family leave for both full-time corporate and retail employees (biological, adoptive, and foster parents are all eligible).
  • Paid sabbatical after four years of service.
  • Exclusive employee piercing and jewelry discounts (plus discounts for friends and family).
  • Quarterly learning and development opportunities to support internal mobility and foster an inclusive culture.

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