Front Office Supervisor
4 weeks ago
Key Responsibilities:
- Monitor daily room status, rates, and packages to ensure accurate availability.
- Maintain a current list of available rooms for walk-in situations.
- Coordinate room blocking for groups and ensure efficient communication with other hotel departments.
- Act as the 'Service Champion' for the Front Office, creating a positive atmosphere for guest relations and driving revenue growth through effective storytelling.
- Review guest satisfaction results and property audits to identify areas for improvement and implement changes.
- Develop and execute a Front Desk Upsell Program to maximize hotel revenue.
- Solicit employee feedback and maintain an 'open door' policy to foster a positive work environment.
- Ensure prompt and courteous service to guests, pre-registering them according to standards and monitoring employee schedules.
- Monitor and maintain a productive relationship with Valet Parking providers and ensure VIP arrivals are executed to the highest standard.
- Keep track of rooms to ensure accurate status and readiness for check-in.
- Interact positively and professionally with guests to resolve issues and provide exceptional service.
Requirements:
- Front Desk operations experience.
- High School Diploma or equivalent.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Recognition and rewards for outstanding performance.
- Access to employee assistance programs and wellness initiatives.
- Discounted hotel rooms and other perks.
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