Technical Support Engineer

17 hours ago


GondrecourtleChâteau, Grand Est, United States VC3 Full time
About the Role
In this dynamic and challenging role, you will have the opportunity to develop your technical skills and expertise while providing top-notch support to clients across the Twin Cities area. As a Field Engineer at VC3, you will be responsible for troubleshooting complex technical issues, setting up new computer hardware and software, and training clients on technical standards and best practices.

The successful candidate will possess excellent problem-solving and communication skills, as well as a strong understanding of mid-level technical concepts. Microsoft 365 or Azure certifications are highly desirable but not essential. This role is ideal for individuals who are passionate about technology, dedicated to continuous learning, and eager to take on new challenges.

Responsibilities
  • Provide on-site technical support to clients across the Twin Cities area.
  • Troubleshoot and resolve complex technical issues related to Windows Client Operating Systems, Windows Server, Microsoft/Office 365, virus and security, TCP/IP, DHCP, DNS, and other related technologies.
  • Set up new computer hardware, software, and peripherals for clients.
  • Train and educate clients on technical standards and best practices.
  • Maintain accurate and real-time timesheets, record complete and accurate notes of troubleshooting and communication with clients.

Requirements
  • 1-2 years relevant technical experience or equivalent in Service Technician I or II roles at VC3.
  • Good problem-solving and decision-making skills; ability to understand and analyze complex issues.
  • Self-motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
  • At least 2 years' experience managing & working with the following technologies: Windows Client Operating Systems (7, 8, 10, 11), Windows Server, Microsoft/Office 365, virus and security, TCP/IP, DHCP, DNS.

About VC3
VC3 is a growth-minded organization that prioritizes development and offers numerous opportunities for career advancement. We are committed to creating a dynamic learning environment that emphasizes hands-on experiences and formal development programs. Our core values include being Passionately Curious, Own It, Go Beyond, and Serve as One. If you're passionate about technology, dedicated to continuous learning, and eager to take on new challenges, we encourage you to apply for this exciting opportunity.

Estimated Salary: $68,000 - $90,000 per year

This position requires day travel and a valid driver's license. The selected applicant will be subject to a criminal and department of motor vehicles background check and must meet Criminal Justice Information Systems (CJIS) requirements post-employment. VC3 offers a comprehensive benefit package and 401K/RRSP company matching.

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