Technical Solutions Expert
3 weeks ago
Job Summary
We are seeking a highly skilled Senior Software Engineer to join our team as a Technical Solutions Expert. In this role, you will serve as the technical expert to support the implementation of NICE CXone cloud-based Contact Center, including development in InContact Studio and integration with external systems.
Key Responsibilities
As a Technical Solutions Expert, you will be responsible for:
- Designing and implementing cloud-based contact center solutions using NICE CXone
- Developing and integrating custom applications with external systems
- Providing expert-level technical support to resolve issues and improve customer experience
- Collaborating with cross-functional teams to implement technologies and create standard operating procedures
Requirements
To be successful in this position, you will need:
- 6 years of experience working with technology solutions in the IT industry
- 4 years of experience supporting NICE inContact (CXone) Contact Center solution
- Strong experience with ACD, skill-based routing, call recording/screen recording, speech analytics, IVR, chat, text email and workforce management (WFM)
- Solid understanding of call flows, scripting, and design within CXone Studio
- 2 years of experience working on common programming such as JavaScript/Node, Python, Java, .Net, Angular or equivalent technology
- 4 years of experience with Agile delivery methodologies (i.e., Scrum, Kanban)
- Experience leading Software Development Lifecycle (SDLC) practices
What We Offer
We offer a competitive salary of $120,000 - $180,000 per year, based on experience, as well as medical, dental and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.
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