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Patient Support Representative

2 months ago

Jupiter, Florida, United States G Brock Magruder MD PA Full time
Job Summary

G Brock Magruder MD PA is seeking a highly skilled and compassionate Patient Support Agent to join our team. As a Patient Support Agent, you will play a vital role in providing exceptional patient care and ensuring a seamless experience for our patients and providers.

Key Responsibilities
  • Communicate Effectively: Respond to patient inquiries in a timely and professional manner, providing clear and concise information regarding their appointments and care.
  • Schedule Appointments: Utilize our online scheduling system to schedule patients with our providers, ensuring accurate and efficient appointment management.
  • Manage Patient Data: Accurately input and update patient demographic and insurance information, ensuring accurate billing and patient care.
  • Provide Operational Support: Assist in the delivery of patient care in a call setting environment, adhering to schedule rules and ensuring seamless communication with patients and providers.
  • Meet Quality Measures: Ensure that all quality measures are met in regard to patient satisfaction, adhering to our high standards of care and service.
Requirements
  • Education and Experience: High school diploma or equivalent, with a minimum of 1 year of call center or customer service experience.
  • Language Skills: Bilingual (English/Spanish) required.
  • Technical Skills: Proficient in utilizing a desktop computer, keyboard, mouse, and headset.
Physical Requirements
  • Sitting for Extended Periods: Ability to sit for extended periods of time, with regular breaks as needed.
  • Manual Dexterity: Requires using hands to handle, control, or feel objects, tools, or controls.
  • Repetitive Movement: Requires repetitive movement, such as typing and mouse use.