Customer Service Representative
2 weeks ago
Overview:
Banc of California, Inc
(NYSE:
BANC) is a prominent bank holding company based in Los Angeles, operating through its wholly-owned banking subsidiary, Banc of California (the "bank").
As one of the leading relationship-driven business banks in the nation, Banc of California specializes in delivering banking and treasury management solutions tailored for small, middle-market, and venture-backed enterprises.
The bank provides a comprehensive array of loan and deposit offerings, alongside payment processing services through its subsidiary, Deepstack Technologies, across more than 70 full-service branches in California, Denver, Colorado, and Durham, North Carolina.
Committed to enhancing local communities, Banc of California actively supports initiatives that promote financial literacy, job training, small business assistance, and affordable housing.
JOB SUMMARY:
This role serves as the initial point of contact for customers, delivering retail banking products and services while managing various tasks related to customer inquiries and ensuring the accuracy of retail banking transactions.
Responsibilities:
Address customer inquiries and requests concerning existing accounts.
Oversee the overall customer experience at the branch by assisting clients with deposits, withdrawals, check cashing, transfers, issuing bank checks, processing cash advances, loan advances, loan payments, cashing savings bonds, and any other necessary transactions.
Facilitate all types of new account transactions; promote the Bank's products and services; aim to meet or exceed branch performance goals.
Conduct daily check scanning, vault and ATM settlements, manage night drop deposits, and assist with branch opening and closing procedures as required.
Multitask across various job functions to meet all service or transaction needs, including cash transactions and the establishment of basic accounts.
Investigate and resolve cash discrepancies.
Collaborate with the Branch Manager to address responses for independent third-party and regulatory audits of the department; ensure any identified deficiencies are rectified.
Demonstrate respect for individuals; uphold commitments; inspire trust; operate ethically and with integrity; adhere to organizational values; take responsibility for personal actions.
Exhibit knowledge of and compliance with EEO policies; show respect and sensitivity for cultural differences; educate others on the importance of diversity; foster a harassment-free work environment; build a diverse workforce and support affirmative action.
Perform duties safely, ensuring the health and safety of oneself and others, and report any potentially unsafe conditions.
Comply with occupational safety and health standards and all relevant rules, regulations, and orders as per the OSHA Act of 1970.
Undertake additional duties and projects as assigned.Banc of California is an equal opportunity employer dedicated to fostering a diverse workforce.
All qualified applicants will be considered for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation.
If you require reasonable accommodation as part of the application process, please contact the Talent Acquisition Partner.Qualifications:
Demonstrate knowledge of, adherence to, monitoring, and responsibility for compliance with state and federal regulations and laws relevant to this position, including but not limited to: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal), and Community Reinvestment Act (CRA).
Possess intermediate math skills; calculate interest and percentages; balance accounts; perform basic arithmetic operations using whole numbers, common fractions, and decimals; identify routine mathematical errors; compute rates, ratios, and percentages, including drafting and interpreting bar graphs.
Demonstrate relationship-building, collaboration, and teamwork skills.
Have intermediate experience, knowledge, and training in all operational activities and terminology.
Possess exceptional oral, written, and interpersonal communication skills.
Maintain a professional and helpful demeanor, with the ability to interact positively with customers and colleagues.
Demonstrate the ability to identify customer needs and implement effective solutions in a dynamic environment.
Exhibit attention to detail and accuracy in work.
Maintain confidentiality of sensitive information.
Show flexibility to adapt to changes in the work environment.
Work with general supervision while performing duties.
Communicate effectively with individuals via telephone; requires the ability to hear and speak clearly on the phone.
A High School Diploma or equivalent is required. Relevant work experience should include a solid background in Bank Secrecy Act compliance and general banking skills.
A Bachelor's degree is preferred.
3+ years of retail banking experience in the financial services industry.
Salary Range:
$37,000.00-$55,000.00 USD; Final salary will be determined based on the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with geographic/market data.
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