Customer Service Representative

1 month ago

San Luis Obispo, United States Sports Warehouse, Inc. Full time
Job DescriptionJob DescriptionDescription:

$17.00 - $20.00 an hour

Hiring full time and part time employees

Possible weekend shift required

This position requires physically reporting to work in San Luis Obispo, CA.


Sports Warehouse About Us

We are an e-commerce company that specializes in tennis, running, bass fishing, pickleball, equestrian, ice/roller hockey, roller derby, inline skating and skateboarding products. Our goal is to provide a top-notch customer shopping experience by recommending the right products and delivering the best possible customer service. We believe in striving for excellence while finding simple solutions to get the job done.


We are looking for reliable and personable individuals to help us build lasting relationships with our Tennis Warehouse customers and support them through their purchasing journey. Whether you are helping someone via phone, live chat or email, we want you to share a passion for people and an ability to problem solve.


Sports Warehouse is comprised of:Tennis WarehouseRunning WarehouseTackle WarehousePickleball WarehouseRiding WarehouseInline/Ice WarehouseSkate WarehouseRequirements:

Duties and Responsibilities
Customer Service
• Provide thorough assistance to all customers in a friendly, professional, helpful, and knowledgeable manner.
• Display a comprehensive and current understanding of company policies, procedures, products and services.
• Respond to customer inquiries via phone, email, and chat sessions.
• Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.
• Be flexible during busy times by helping fellow co-workers and multi-tasking.
• Maintain a safe and clean work environment.
• Continually learn and develop skills, procedures, and information relevant to the position.
• Understand resources available to locate answers to product questions.
• Communicate with other departments when necessary regarding any customer issues.
• Other duties deemed necessary in the daily operation of Tennis Warehouse.
• Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.


Racquet Service
• Carefully and efficiently install strings according to racquet specifications.
• Identify possible damage or defects to racquets and/or strings, and make an assessment of the necessary corrective actions.
• Repair and/or replace accessories as needed.


Required Skills
• Communicate clearly and professionally when speaking and writing.
• Listen well to customers and serve them in a manner that is friendly, patient, and calm.
• Solve problems with creativity.
• Operate necessary software applications with consistent accuracy.
• Communicate effectively and behave professionally.
• Understand and follow written and verbal directions.
• Take direction well and learn in a fast-paced environment.
• Focus, maintain attention to detail, and balance multiple duties in a dynamic environment.
• Work independently and productively, stay motivated, and appropriately prioritize tasks.
• Recognize the need to ask for assistance.
• Function as part of a team, having a positive attitude and strong work ethic.
• Demonstrate a sense of pride in your work and represent Tennis Warehouse in a positive manner.


Benefits & Perks

All Employees:

  • Merchandise discounts with all Sports Warehouse companies
  • Access to on-site fitness facility
  • Paid sick time
  • 401(k) and profit-sharing programs
  • Opportunities for growth
  • Employee appreciation events

Full Time Employees:

  • Medical, dental and vision benefits
  • Paid vacation time
  • Life insurance

Work Environment

This position operates in a fast-paced open office environment. This role routinely uses standard office equipment, such as computers and telephones. The use of racquet stringing machines and related tools/supplies may also be required.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


While performing the duties of this job, the employee is regularly required to handle objects and type on a computer, use phones and computer software to place customer orders and communicate with others to exchange information. The employee is frequently required to sit in a stationary position for prolonged periods of time, in addition to occasionally moving about inside the building. The position may require standing for prolonged periods of time and use of hands/fingers while stringing racquets. The employee is sometimes required to stoop, bend, twist, kneel, crouch or climb.


The employee must regularly lift and/or move objects that weigh less than ten pounds, occasionally lift and/or move items that weigh between 11-20 pounds, and rarely lift and/or move items that weigh between 21-50 pounds.

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