Healthcare Access Coordinator

2 weeks ago


White Plains, New York, United States Sun River Health Full time


Sun River Health is dedicated to delivering exceptional comprehensive primary, preventive, and behavioral health services to all individuals, irrespective of their insurance status or financial capability.

We are currently in search of a full-time Healthcare Access Coordinator to become a vital part of our team.

The Healthcare Access Coordinator plays a crucial role in ensuring patient-centered care, enhancing patient access to services, and fostering effective communication with a diverse clientele through well-honed interpersonal skills.

This position involves managing all facets of the registration and appointment process for patients, acting as the primary access point for individuals seeking care.


Key Responsibilities:
  1. Assist with daily reception tasks and ensure the initiation of all necessary processes for patient services.
  2. Communicate effectively with colleagues and patients regarding all service-related matters.
  3. Handle telephone and written correspondence with patients.
  4. Facilitate patient care across various departments and external agencies.
  5. Guide patients to suitable agencies, emphasizing specialty care and public health insurance programs; monitor progress and notify providers.
  6. Collaborate with medical personnel to connect patients to services through ancillary support such as translation, transportation assistance, and application guidance.
  7. Ensure all required clinical information is available for specialist referrals; track appointments and obtain consultant feedback.
  8. Assist patients in overcoming barriers to receiving necessary referrals.
  9. Provide fundamental instruction/health education to clarify provider directives, procedures, and referral requirements.
  10. Schedule appointments, collect fees, and explain services and associated charges.
  11. Verify insurance coverage and establish fees based on a sliding scale.

Minimum Education Requirement:
High School diploma or GED
Minimum Work Experience:
2-4 years
Preferred Language Skills:
Bilingual in English and Spanish (both oral and written)
Job Type:
Full-time

Compensation:
$22.00 per hour

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