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Retail Branch Assistant

2 months ago


South Burlington Vermont, United States Community Bank System, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Branch Operations Specialist to join our team at Community Bank System, Inc. This role is responsible for assisting the branch manager with managing branch operations, with a focus on retail sales and service aspects of the branch.

Key Responsibilities
  • Work with the branch sales team to provide support in achieving established branch sales goals through the retention and development of customer relationships.
  • Demonstrate cooperative efforts in working with other departments and within the branch while encouraging similar behavior from staff.
  • Prepare and maintain loan files and supporting documents, as needed.
  • Lending responsibilities as appropriate for business needs.
  • Provide administrative support to the Branch Manager, including producing reports and managing branch record keeping.
  • Assist branch staff with daily operations, such as approving/declining non-standard transactions and resolving customer complaints.
  • Coordinate security measures, including daily opening and closing of the branch, alarm testing, and security training.
  • May function as a teller or customer service representative on an as-needed basis.
  • Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position.
Requirements
  • HS Diploma or GED required.
  • Training in sales.
  • Knowledge of the features and benefits of the bank's consumer deposit and loan products and services required.
  • All applicants must be 18 years of age or older.
Preferred Qualifications
  • Three (3) years of branch experience with at least two (2) years as a CSR/Senior Teller normally required.
Compensation and Benefits

Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.