Retail Branch Assistant
3 weeks ago
Job Summary
We are seeking a highly motivated and detail-oriented Retail Branch Assistant to join our team at Community Bank System, Inc. (CBSI). As a Retail Branch Assistant, you will play a critical role in supporting the branch manager with managing branch operations, focusing on retail sales and service aspects. This position may also involve training of Tellers and performing administrative tasks.
Key Responsibilities
- Work with the branch sales team to provide support in achieving established branch sales goals through customer relationship development and retention.
- Prepare and maintain loan files and supporting documents as needed.
- Provide administrative support to the Branch Manager, including producing reports and managing branch record keeping.
- Assist branch staff with daily operations, such as approving non-standard transactions and resolving customer complaints.
- Coordinate security measures, including daily opening and closing of the branch, alarm testing, and security training.
- May function as a Teller or Customer Service Representative on an as-needed basis.
- Maintain knowledge of and comply with all laws and regulations applicable to this position.
Requirements
- High School Diploma or GED required.
- Training in sales and knowledge of bank products and services required.
- Excellent customer service, communication, and analytical skills.
- Ability to multitask and work in a fast-paced environment.
What We Offer
Community Bank System, Inc. offers a competitive salary, benefits package, and opportunities for professional development and advancement. We are an equal-opportunity employer and celebrate a diverse workplace for the benefit of all our employees, customers, and communities.
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