IT / System Administrator
3 weeks ago
Job Title: Network System Maintenance and Support Specialist
Job Summary:
We are seeking a highly skilled Network System Maintenance and Support Specialist to join our team. As a Level 2 IT Technician, you will be responsible for providing next-level network system maintenance and support, requiring in-depth knowledge of hardware, software, and networking and security topics.
Key Responsibilities:
- Install, configure, repair, maintain, troubleshoot, and diagnose PCs, servers, network switches, routers, firewalls, wireless access points, network software, printers, and other equipment.
- Respond to network alerts and customer issues to remediate issues in an efficient manner.
- Expediently answer customer calls, diagnose issues, respond quickly, and complete the service loop.
- Determine server and other equipment specifications for customer projects.
- Specify accurate time requirements for customer projects such as new server installs and switch replacements.
- Minor product sales with existing customers, such as PCs, printers, and access points.
- Communicate project status to customers, teams, and vendors.
- Implement large-scale software deployments per vendor and customer specifications.
- Management, deployment, and troubleshooting of Active Directory and Group Policies.
- Management, deployment, and troubleshooting of varied email systems, such as Office 365.
- Detailed troubleshooting of email flow issues, where a strong knowledge of DNS is required.
- Carefully organize customer documentation through project lifecycles.
Requirements:
- Desktop operating systems, up to Windows 11
- Server operating systems, up to Windows Server 2022
- Microsoft Active Directory, including group policies
- DNS, WINS, HTTP, HTTPS, SNMP, SMTP, POP3, IMAP, as well as other protocols
- Ethernet, VLANS, Switching and Routing
- Wireless networking 802.11ac/ax
- Server virtualization using VMWare and VCenter
- NAS devices, security, and configuration
- Physical network infrastructure, including cabling standards
Preferred Qualifications:
- TCP/IP experience, packet capture & analysis, thorough understanding of Microsoft SQL, Microsoft Exchange
- SAN (Storage Area Networks), iSCSI, fiber channel, SAN management, LUN configuration & management
- Scripting for the purposes of automation, such as through PowerShell, batch files, VBScript
- Computer imaging, disk formatting, low-level Windows OS knowledge
Benefits:
- Employer-paid health insurance contribution
- Medical (cafeteria) plan
- Paid Individual Life, Dental, Vision, and Long-Term Disability coverage
- Paid Vacation time
- Paid Holidays
- Paid Time Off (PTO) sick days and personal days
- Jury duty and bereavement benefits
- Allowance for use of personal cell phone.
- Performance-based bonuses
- 401K Match
- Health savings and flexing spending options
- Voluntary Short-Term Disability Coverage
- Voluntary Life Insurance (Additional Coverage Options)
About Us:
R & D Industries, Inc. (RDI) is a 40-year-old Iowa technology corporation. RDI has been previously honored with the Iowa Small Business Excellence Award and twice in Inc Magazine's Inc-5000 as one of the fastest-growing privately held companies in the US.
RDI continues to be nationally and globally recognized for technology excellence. In 2019, 2022, 2023, and 2024 RDI was recognized as one of the Top 500 MSPs in the US by CRN. 2024's placement recognizes RDI for the second time in the Security 100. This joins two previous placements in the Pioneer 250.
In 2021, 2022, and 2023, RDI was recognized in the MSP 50- the IT channel's most prestigious global ranking of managed service and technology providers.
RDI delivers a wide range of technology-driven solutions, focusing on delivering exceptional value to its customers.
As 2024 marks the 40th Anniversary of RDI, this important milestone underscores RDI's steadfast commitment to its foundational principles: to Research, to Develop, and to Innovate (RDI). These principles guide the creation of highly effective solutions grounded in integrity and trust.
RDI takes pride in its unwavering commitment to always 'Do the Right Thing' for our customers, employees, vendors, and resellers.
RDI is comprised of four primary corporate divisions: Thinix, Akative, RDIWorks, and Audio Engineering.
RDI provides competitive pay, paid vacations, paid holidays, paid personal days, group health insurance, dental insurance, vision insurance, disability insurance, life insurance, 401k retirement plan, and other benefits.
RDI has offices in Milford and Ames.
This is an excellent opportunity for the right individual to work in a growing, fun environment within one of the top technology companies in the region.
Join us and be a part of a special team right here in Iowa
R & D Industries, Inc. is an equal opportunity employer and proud supporter of the Home Base Iowa Initiative.
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