Patient Care Coordinator

2 weeks ago

ValdeReuil, Normandie, United States MedQuest Full time

Overview:

The Patient Services Liaison is tasked with the management of scheduling procedures, registration processes, and the collection and verification of patient demographic and insurance details. This role is essential for ensuring that all necessary signed orders for scheduled procedures are accurately secured.

Key Responsibilities:

  • Data Entry: Accurately captures and inputs high-quality patient demographic and financial information through various methods including telephone interviews and physical documentation. Adjusts the interview approach based on the patient's age or the family member's needs. Ensures all gathered information is entered into the system promptly.
  • Adherence to Policies: Follows established departmental guidelines regarding attendance, punctuality, procedures, and safety protocols. Maintains compliance with organizational policies and procedures. Attends all mandatory educational sessions and actively engages in ongoing professional development.
  • Collaboration: Works closely with insurance verification and pre-certification teams to ensure all necessary referral information is collected prior to or during the scheduled appointments. Assists patients with billing inquiries and insurance coverage questions, while also supporting patients without insurance in navigating procedure changes. Keeps informed about insurance carriers that require prior authorization for procedures and coordinates schedules with other healthcare appointments and referrals.
  • Professional Development: Maintains up-to-date knowledge of scheduling requirements for various procedures. Actively seeks relevant training opportunities and guidance from supervisors when needed. Engages in constructive feedback sessions with supervisors to enhance work quality and effectiveness.
  • Time Management: Organizes and prioritizes tasks efficiently to maximize productivity. Achieves departmental scheduling and quality targets in line with established policies. Demonstrates adaptability to change and maintains a positive demeanor in challenging situations. Utilizes sound judgment to resolve patient issues or escalates them to the department supervisor when necessary.
  • Additional Duties: Performs all other responsibilities as assigned.

Qualifications:

Education:
High School Diploma or GED required.

Experience:
Minimum of 1 year in a related field.

Special Skills:
Proficient understanding of basic medical terminology. Exceptional interpersonal and communication skills, with a strong background in customer relations within a professional setting. Ability to effectively organize and prioritize tasks in a high-pressure environment. Demonstrated capability to work collaboratively as part of a team while also being self-motivated. Strong problem-solving abilities, proficient keyboarding skills, and familiarity with patient registration systems and personal computers. Basic knowledge of hospital procedures.

About MedQuest Associates:
Founded in 1996, MedQuest is recognized as one of the leading outpatient imaging providers in the United States. Through a combination of direct ownership and joint ventures, the company operates a diverse network of independent and hospital-affiliated radiology centers that conduct diagnostic tests essential for identifying, diagnosing, and monitoring various health conditions. MedQuest offers expert solutions including mammography, MRI, CT, ultrasound, x-ray, and PET scans, utilizing proprietary systems and processes to enhance center operations, manage costs, and deliver an exceptional patient experience.

Patients, referring physicians, and healthcare systems rely on MedQuest, and the company is expanding to meet growing demand. A career with MedQuest offers competitive salaries and benefits, with opportunities for hybrid or remote work depending on the role.

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