Lead Host

1 week ago


New York, New York, United States The Ned NoMad Full time
About The Ned NoMad

The Ned NoMad is a sophisticated members' club and hotel nestled in the heart of New York City. Our property boasts a rich legacy dating back to 1903, with design expertise from the Soho House Design team. We offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, grill, and lounge, and nightly live entertainment at The Atrium Stage.

The Role

We are seeking a dynamic Lead Host to join our Little Ned team and report directly to the Senior Food & Beverage Manager. In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence. Our culture is one of vibrant energy paired with unwavering support. We're seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service.

Key Responsibilities
  • Support Senior F&B Manager in overseeing daily operations of the Little Ned Front of House team, including task delegation and performance management.
  • Provide exceptional guest service; handling inquiries, reservations, and resolving guest concerns with professionalism and empathy.
  • Maintain a welcoming and informed presence at the host stand, ensuring a positive first impression for all guests and members.
  • Uphold the highest standards of guest privacy and confidentiality.
  • Identify and anticipate guest needs, exceeding expectations whenever possible.
  • Remain calm and composed under pressure, adapting to changing priorities.
  • Contribute to a positive and collaborative work environment.
Key Qualifications
  • Minimum 3-5 years of experience in a high-end bar or restaurant, preferably as a Lead Host or similar position.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
  • Strong leadership qualities, with the ability to mentor and motivate a team.
  • A genuine passion for exceeding guest expectations and creating memorable experiences.
  • Ability to work effectively in a fast-paced environment with competing priorities.
  • Discreet and professional demeanor.
  • Strong attention to detail and a commitment to accuracy.
  • Must be available to work flexible hours, including weekends and holidays and full time.

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