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Lead Host

2 months ago

New York, New York, United States Crew NY Full time
Lead Host Opportunity at Island Oyster

We are seeking a highly skilled and experienced Lead Host to join our front-of-house team at Island Oyster. As a Lead Host, you will be responsible for setting the tone for the entire guest experience, working closely with venue management to ensure seamless service, and mentoring junior crew members.

Key Responsibilities:
  • Assist in achieving financial goals while maintaining the integrity of the business
  • Communicate effectively with venue management and the guest services team
  • Ensure compliance with sanitation standards, personal hygiene, and health protocols
  • Provide exceptional guest service, answering questions and making recommendations with confidence
  • Manage daily reservations, wait lists, and phone communications
  • Maintain a high level of integrity, attention to detail, and a positive attitude in all interactions
Requirements:
  • Ability to multitask and work in a fast-paced environment
  • Excellent verbal communication skills and a polished personal presentation
  • Proficiency with computer-based technologies, including Google Suite, Toast POS, and Tock
  • Ability to work nights, weekends, and holidays, with a variable schedule
  • Love of sunsets (a must) and a passion for delivering exceptional guest experiences
Benefits:
  • Paid Safe and Sick Leave
  • Commuter Benefits
  • Employee Discount