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Lead Host

2 months ago

New York, New York, United States Crew NY Full time
Lead Host Opportunity at Island Oyster

Island Oyster is seeking a skilled Lead Host to join our front-of-house team. As a Lead Host, you will be responsible for setting the tone for our guests' experience, working closely with venue management to ensure seamless service, and mentoring junior crew members.

Key Responsibilities:
  • Assist in achieving financial goals while maintaining business integrity
  • Communicate daily with venue management
  • Comply with sanitation standards, personal hygiene, and health protocols
  • Effectively communicate guest needs with FOH/BOH and management team
  • Execute daily reporting
  • Greet and thank each guest with energy and enthusiasm
  • Handle phone and electric communications in a timely and professional manner
  • Interact with guests with positivity and composure
  • Maintain knowledge of menu items and answer guest questions with clarity
  • Provide friendly and responsive service to create a memorable experience
  • Report to work in a neat and clean uniform
Requirements:
  • Ability to multi-task in a high-volume environment
  • Excellent verbal communication skills
  • General knowledge of industry safety standards and procedures
  • Polished personal presentation and grooming
  • Proficiency with computer-based technologies (Google Suite, Toast POS, and Tock a plus)
Benefits:
  • Paid Safe and Sick Leave
  • Commuter Benefits
  • Employee Discount