Front Desk Representative

2 weeks ago


Visalia, California, United States Fairfield Inn Visalia Full time
Job Title: Front Desk Agent

At Fairfield Inn Visalia, we are seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Responsibilities:
  • Provide warm and welcoming service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with room reservations, cancellations, and modifications.
  • Maintain a clean and organized front desk area, ensuring all necessary materials and equipment are available.
  • Collaborate with other hotel staff to ensure seamless guest service and resolve any issues that may arise.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Excellent communication and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented and dedicated team.


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