Customer Care Associate

2 weeks ago

Anaheim, California, United States Bunzl Distribution USA Full time

Customer Service Representative

Job Category: Telesales & Customer Service

Job Details

Description

The Customer Service Representative plays a crucial role in delivering exceptional service within a collaborative office setting, acting as the bridge between sales, procurement, warehouse personnel, and clients.

At Bunzl, we recognize that our workforce is our greatest asset. We are committed to attracting and retaining individuals who are enthusiastic about our mission, offering opportunities for career advancement based on their skills, experiences, and potential.

Key Responsibilities:

  • Collaborate effectively with colleagues in a team-oriented environment to achieve organizational objectives.
  • Accurately input customer orders into the IBM AS400 database system, paying close attention to detail.
  • Perform all duties and responsibilities with professionalism, maintaining a positive attitude.
  • Resolve customer inquiries efficiently and effectively.
  • Build and maintain strong relationships with both internal teams and external clients.
  • Act as a liaison between departments to address customer requirements.
  • Facilitate order processing as necessary.
  • Handle pricing issues that arise during customer transactions in accordance with current sales policies.
  • Assist in rectifying shipping discrepancies and errors, including obtaining proof of delivery from carriers and retrieving necessary internal documentation.
  • Undertake additional tasks as assigned.

Qualifications:

High School diploma or equivalent with a minimum of 2 years of experience in customer service.

Experience with AS400 is advantageous.

Proficient in a Windows environment, with skills in Outlook, Word, and Excel.

Ability to thrive in a fast-paced setting while maintaining a proactive and positive demeanor, along with strong organizational skills.

Excellent verbal and written communication abilities.

Proficient problem-solving skills with the capacity to manage multiple tasks effectively.

Detail-oriented with strong customer service capabilities.

Ability to perform under pressure and meet deadlines.

Critical thinking skills to identify potential issues based on experience.

Strong time management and prioritization skills.

Bunzl is a global leader in various industries, including Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety. With over $10 billion in sales, Bunzl North America operates more than 100 warehouses and serves a wide geographic area.

Equal Opportunity Employer

Bunzl Distribution is dedicated to fostering a diverse workplace and encourages applications from all qualified individuals, regardless of race, color, religion, national origin, sex/gender, sexual orientation, age, disability, or veteran status.

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