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Customer Service Retail Associate

2 months ago


Anaheim, California, United States American Automobile Association Full time
Position Title: Retail Service Specialist - Part Time

Overview:
This role is designed for part-time engagement, requiring 30 hours of work weekly.

We seek an individual who excels in a customer-focused sales environment.

Comprehensive training will be provided on a variety of AAA products and services, enabling you to assist members confidently.

This training will equip you to achieve both personal and team goals in cross-selling and upselling.

Additionally, there are opportunities for advancement through skill-based pay increases, quarterly bonuses, and career progression (90% of our management team is promoted from within).


This entry-level position within our branch network is perfect for candidates who thrive in a collaborative environment while engaging with AAA members.


Responsibilities include fulfilling member requests such as: capturing passport photos, planning road trips, distributing maps and travel guides, handling cashier duties, and providing various member services.

Our branch operates Monday to Friday from 9 AM to 5 PM and Saturday from 9 AM to 2 PM, with closures on Sundays and most holidays.

Qualifications:

  • Experience in retail sales, banking, or a similar customer service/sales role
  • Demonstrated ability to surpass assigned sales or service quality targets
  • Willingness to work overtime, including Saturdays
  • Basic proficiency in Microsoft Office
  • Ability to travel locally as needed
  • A high school diploma or GED
  • Successful completion of a background check and drug screening
The starting pay for this position is $22.00 per hour.

Moreover, after completing your first year in this role, you will qualify for our incentive program based on your individual and team performance.

Exceptional Benefits:

  • Health coverage including medical, dental, and vision
  • 401(K) savings plan with company match and pension
  • Tuition assistance
  • PTO for community volunteer initiatives
  • Wellness programs
  • Employee discounts on membership, insurance, travel, entertainment, and services
Auto Club Enterprises stands as the largest federation of AAA clubs nationwide, employing 14,000 individuals across 21 states to serve 17 million members. Our strength lies in our workforce.

By embracing and supporting diverse cultures, backgrounds, personalities, and strengths, we create a team capable of delivering exceptional, lifelong service to our members.

When we celebrate our diversity, we succeed.

With our national brand recognition, a longstanding reputation since 1902, and a continually expanding membership, we are in search of career-oriented, service-focused professionals.

Through the dedication of our employees, we proudly provide legendary service and valuable products that offer members peace of mind.



AAA is an Equal Opportunity Employer


The Automobile Club of Southern California considers all qualified applicants for employment, including those with criminal histories, in accordance with applicable federal, state, and local laws.