Customer Service Director

4 weeks ago


Portland, Oregon, United States LaCrosse Footwear Full time
Customer Service Manager-Consumer

We are seeking a highly skilled Customer Service Manager-Consumer to join our team at LaCrosse Footwear. As a key member of our customer service team, you will be responsible for defining and building clear expectations around customer satisfaction, providing the right tools to achieve those expectations, and empowering your team to make the right calls at the right times.

Key Responsibilities:
  • Assess, review, create, and implement department policies that support customer advocacy
  • Stay current with industry trends to ensure we are providing the best possible service
  • Set department service goals and identify problems in the customer experience journey
  • Lead projects to improve communication with customers through third-party communication tools
  • Manage recruiting, interviewing, and hiring process, and educate and train customer service team members
  • Drive daily activities of personnel to ensure balanced workflow and timely performance
  • Measure performance and provide timely, constructive feedback to team members
Requirements:
  • 4-year degree required
  • 4+ years in a management capacity
  • 7+ years customer service experience
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Strong leadership and motivational skills, with ability to work across departments
  • Excellent verbal and written communication skills
  • Ability to use, learn, and manage multiple software systems
Work Environment:

This position will work remotely, and the physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position reports directly to Sr. Ecommerce & Customer Service Manager.



  • Portland, Oregon, United States Providence Service Full time

    About the RoleAs a Customer Support/HME Sales Representative at Providence Home Services Oregon, you will play a vital role in providing exceptional service to our patients and customers. Your primary responsibility will be to perform 'service order resolution' activities on accounts for Providence HME Satellite sales facilities.We are committed to...


  • Portland, Oregon, United States TricorBraun Full time

    Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to oversee the TricorBraun team's operations and sales support services. As a global packaging leader, we provide innovative solutions to customers from a wide variety of industries.Your RoleAs a Customer Service Manager, you will be responsible for providing excellent customer...


  • Portland, Oregon, United States Boly:Welch Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at Boly:Welch. As a key member of our organization, you will be responsible for overseeing customer interactions, managing a team of direct reports, and ensuring seamless operations in our manufacturing environment.Key ResponsibilitiesCommunicate effectively with customers...


  • Portland, Oregon, United States Providence Health & Service Full time

    Job Title: Associate Customer Service RepresentativeProvidence Health & Services is seeking a highly skilled and customer-focused Associate Customer Service Representative to join our team.Job Summary:The Associate Customer Service Representative provides first-line communication and support to customers, ensuring timely and effective resolution of their...


  • Portland, Oregon, United States Providence Health & Service Full time

    Providence Health & Service Job Description **Job Title:** Associate Customer Service Representative **Schedule:** Monday to Friday, 8:30 am to 5:00 pm or 9:00 am to 5:30 pm with occasional Saturday **Job Description:** The Home Medical Equipment Care Specialist I provides first-line communication and customer service to patients and families. As a...


  • Portland, Oregon, United States Providence Health & Service Full time

    Job Title: Customer Service RepresentativeProvidence Health & Services is seeking a Customer Service Representative to join our team. As a key member of our Home Medical Equipment (HME) team, you will be responsible for providing exceptional customer service to patients and healthcare providers.Key Responsibilities:Respond to customer inquiries and resolve...


  • Portland, Oregon, United States Providence Health & Service Full time

    Job Title: Associate Customer Service RepresentativeProvidence Health & Services is seeking a highly skilled and compassionate Associate Customer Service Representative to join our team.Job Summary:The Associate Customer Service Representative provides exceptional customer service to patients and families, ensuring a positive experience with Providence Home...


  • Portland, Oregon, United States Providence Health & Service Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Providence Home Medical Equipment. As a key member of our customer support team, you will be responsible for resolving service order issues and providing exceptional customer service to our patients and families.Key ResponsibilitiesResolve service order issues in a timely...


  • Portland, Oregon, United States Providence Health & Service Full time

    Job SummaryWe are seeking an experienced and visionary Executive Director of Pharmacy to lead our pharmacy services at Providence Health & Services. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive excellence in patient care, quality, and safety.Key ResponsibilitiesDevelop and implement...


  • Portland, Oregon, United States Providence Health & Service Full time

    Job Summary:As a Home Medical Equipment Care Specialist I at Providence Health & Services, you will provide first-line communication and customer service to our patients. This role is ideal for individuals who are passionate about delivering exceptional patient care and have a strong understanding of medical equipment. Key Responsibilities:• Provide...


  • Portland, Oregon, United States CareerPaths NW Full time

    Our client, a leader in the Commercial HVAC industry, is seeking a seasoned Commercial HVAC Service Director to oversee the Service Department and ensure all operations run smoothly and efficiently.The ideal candidate will have a strong background in managing service departments within the HVAC industry, capable of overseeing dispatchers, liaising with...


  • Portland, Oregon, United States Quest Diagnostics Full time

    Job Title: Director, Customer Relationship ManagementQuest Diagnostics is seeking a highly skilled and experienced Director, Customer Relationship Management to lead the assessment of the total relationship with customers to create and drive opportunities to meet customer needs and upsell customers with new products and solutions.Key Responsibilities:Manage,...


  • Portland, Oregon, United States Interior Logic Group, Inc. Full time

    Customer Service Manager Job DescriptionAt Interior Logic Group, Inc., we're committed to delivering exceptional customer experiences. As a Customer Service Manager, you'll play a vital role in ensuring our customers receive top-notch service and support.Key Responsibilities:Develop and implement customer service policies and procedures to drive efficiency...


  • Portland, Oregon, United States Providence Health & Service Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Planning and Design to join our team at Providence Health & Services. As a key member of our leadership team, you will be responsible for leading the planning and design phases of all capital projects in your assigned division.Key ResponsibilitiesDevelop and lead multidisciplinary...

  • Food Service Director

    2 weeks ago


    Portland, Oregon, United States Aramark Full time

    Job DescriptionThe Food Service Manager is a key leadership position responsible for developing and implementing dining solutions to meet customer needs and tastes. This role oversees and manages dining operations where customers order prepared foods from a menu.Key ResponsibilitiesLeadership: Utilize Aramark's coaching model to engage and develop team...


  • Portland, Oregon, United States Carrington College Full time

    About the RoleCarrington College is seeking a highly skilled and experienced Director of Enrollment Services to lead our Portland Campus Enrollment Services department. As a key member of our team, you will be responsible for driving enrollment growth, managing a team of enrollment services employees, and ensuring exceptional customer service to prospective...


  • Portland, Oregon, United States Cascade Terrace Post Acute Full time

    Director of Rehabilitation ServicesCascade Terrace Post Acute is seeking a highly skilled Director of Rehabilitation Services to lead our rehabilitation team. As a key member of our leadership team, you will be responsible for developing and implementing rehabilitation programs that meet the needs of our patients.Key Responsibilities:Develop and implement...


  • Portland, Oregon, United States King City Rehab LLC Full time

    Job DescriptionJob Title: Director of Nursing ServicesCompany: King City Rehab LLCJob Summary:We are seeking a highly skilled and experienced Director of Nursing Services to lead our nursing department. The successful candidate will be responsible for planning, developing, and implementing nursing programs and activities in accordance with current rules,...

  • Food Service Director

    2 weeks ago


    Portland, Oregon, United States Aramark Full time

    Job DescriptionThe Food Service Manager is a key leadership position responsible for developing and implementing dining solutions to meet customer needs and tastes.Oversees and manages dining operations where customers order prepared foods from a menu.Key ResponsibilitiesLeadershipUse Aramark's coaching model to engage and develop team members to their...

  • Food Service Director

    4 weeks ago


    Portland, Oregon, United States Aramark Full time

    Job DescriptionThe Food Service Manager is a key leadership position responsible for developing and implementing dining solutions to meet customer needs and tastes.Key ResponsibilitiesLeadershipDevelop and engage team members to their fullest potential using Aramark's coaching modelReward and recognize employees for their contributionsEnsure individual and...