Customer Service Representative

9 hours ago


Watertown, South Dakota, United States Wheelco Full time
{"Job Title": "Customer Service Representative - Parts Counter", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Wheelco in Watertown, SD. As a key member of our customer-facing team, you will be responsible for ensuring our customers' truck and trailer part needs are met on every visit.

Responsibilities:

* Ensure customers' truck and trailer part needs are met on every visit
* Ensure accurate invoicing of customers
* Assist outside sales and delivery with customers' part order needs
* Work closely with vendors on product knowledge and sales training
* Qualify every order to determine customer delivery expectations
* Support shipping and receiving by pulling pick tickets
* Responsible for inventory management and inter-branch transfers
* Identify, respond to, and resolve customer issues promptly while modeling excellent customer service
* Work with customers to maximize sales and increase market share
* Act as a liaison to outside sales to ensure customer satisfaction and problem resolution
* Ensure safety initiatives are executed and employees are following safe work practices

Requirements:

* Three to five years of experience in the truck and trailer parts wholesale/retail distribution is preferred
* Sound product knowledge and lean warehouse experience to drive continuous improvement
* Excellent communication skills, both written and verbal, with the ability to communicate effectively at all levels
* Strong organization and planning skills
* Proficient in Microsoft Applications

We offer a flexible, casual, and high-energy environment with competitive compensation, excellent benefits packages, and company perks.

At Wheelco, we are proud of our heritage of over half a century of quality service. We are a family-owned and operated, truck and trailer parts distribution leader with a flagship parts store and service shop in Sioux Falls, SD, and six locations in the upper Midwest.

If you are a motivated and customer-focused individual with a passion for the truck and trailer parts industry, we encourage you to apply for this exciting opportunity.

Equal Opportunity Employer

Location: Watertown, South Dakota

Department: Customer Service

Compensation: DOE

Benefits: Competitive Medical & Dental Coverage, Life Insurance - $25,000 Company Paid, Vacation/Paid Time Off, Holidays, 401(k) with Employer Match, Training Opportunities, Annual Performance Review, Perks: Complimentary Sport Tickets, Pre-sale Tickets for Concerts, Shows, and Events, Discounted Parts, Referral Bonus, Sign-on Bonus, Company Vehicle, Apparel/Uniforms

Wheelco is an Equal Opportunity Employer.

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