BI Developer

4 weeks ago


Newark, New Jersey, United States Iris Software Inc. Full time

IRIS Software Inc. is seeking a highly skilled BI Developer to work with Genesys IVR developers and analyze customer journey data. The ideal candidate will have experience in all common contact center processes, KPIs, and metrics, as well as working knowledge of BI/Analytics tools like PowerBI and Tableau.

Key Responsibilities:

  • Collaborate with Genesys IVR developers to track customer journey data and identify improvement opportunities.
  • Develop dashboards and reports using BI/Analytics tools to clearly socialize analysis.
  • Work with workforce management experience to optimize contact center performance.

About the Role:

This is a contract-to-hire opportunity with a hybrid work arrangement, requiring 3 days of office work and 2 days of remote work.

Requirements:

  • Experience in BI development and data analysis.
  • Working knowledge of Genesys IVR and contact center processes.
  • Strong analytical and problem-solving skills.

What We Offer:

A dynamic work environment with opportunities for growth and development.



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