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Customer Service Specialist

1 month ago


Dallas, Texas, United States Alsaqifa News Full time

We are seeking a highly skilled Customer Service Specialist to join our team at Alsaqifa News. This role combines customer support with logistics responsibilities, ensuring that our clients receive top-notch service while facilitating smooth operations.


Key Responsibilities:

  • Provide exceptional customer support via phone, email, and chat, ensuring timely resolution of client inquiries.
  • Assist clients with inquiries related to orders, shipments, and logistics, providing accurate and up-to-date information.
  • Coordinate with internal teams to resolve customer issues promptly, ensuring seamless communication and collaboration.
  • Track and manage inventory levels, ensuring timely fulfillment of orders and maintaining accurate documentation.
  • Prepare and maintain accurate documentation related to logistics operations, including shipment tracking and inventory management.
  • Assist in the planning and execution of shipments, including scheduling and routing, to ensure efficient and reliable delivery.
  • Monitor shipment status and communicate updates to clients, providing transparent and timely information.
  • Identify areas for improvement in processes and suggest solutions, driving continuous improvement and excellence.
  • Build and maintain strong relationships with clients and team members, fostering a collaborative and supportive work environment.

Qualifications:

  • Strong organizational and multitasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with clients and team members.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
  • Detail-oriented with a problem-solving mindset, with the ability to analyze complex issues and develop effective solutions.

What We Offer:

  • Competitive salary and benefits package, including opportunities for professional growth and development.
  • A collaborative and supportive work environment, with a focus on teamwork and collaboration.
  • Employee discounts and perks, including access to exclusive benefits and rewards.