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Customer Service Specialist
1 month ago
We are seeking a highly skilled Customer Service Specialist to join our team at Alsaqifa News. This role combines customer support with logistics responsibilities, ensuring that our clients receive top-notch service while facilitating smooth operations.
Key Responsibilities:
- Provide exceptional customer support via phone, email, and chat, ensuring timely resolution of client inquiries.
- Assist clients with inquiries related to orders, shipments, and logistics, providing accurate and up-to-date information.
- Coordinate with internal teams to resolve customer issues promptly, ensuring seamless communication and collaboration.
- Track and manage inventory levels, ensuring timely fulfillment of orders and maintaining accurate documentation.
- Prepare and maintain accurate documentation related to logistics operations, including shipment tracking and inventory management.
- Assist in the planning and execution of shipments, including scheduling and routing, to ensure efficient and reliable delivery.
- Monitor shipment status and communicate updates to clients, providing transparent and timely information.
- Identify areas for improvement in processes and suggest solutions, driving continuous improvement and excellence.
- Build and maintain strong relationships with clients and team members, fostering a collaborative and supportive work environment.
Qualifications:
- Strong organizational and multitasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Excellent verbal and written communication skills, with the ability to communicate effectively with clients and team members.
- Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
- Detail-oriented with a problem-solving mindset, with the ability to analyze complex issues and develop effective solutions.
What We Offer:
- Competitive salary and benefits package, including opportunities for professional growth and development.
- A collaborative and supportive work environment, with a focus on teamwork and collaboration.
- Employee discounts and perks, including access to exclusive benefits and rewards.