Customer Service Representative

3 weeks ago

Dallas, Texas, United States Manpower Group Inc. Full time
Job Title: Disaster Relief Support Specialist

Location: Remote

Pay Range: Competitive salary and benefits package

What's the Job?

As a Disaster Relief Support Specialist, you will be responsible for handling inbound and outbound calls from individuals affected by natural disasters, providing immediate assistance with empathy, patience, and compassion. You will listen attentively to customers' needs, demonstrating a deep understanding of their challenges, offering emotional support, and ensuring their concerns are heard.

Key Responsibilities:

* Handle inbound and outbound calls from individuals affected by natural disasters
* Provide immediate assistance with empathy, patience, and compassion
* Listen attentively to customers' needs and offer emotional support
* Guide customers through available relief services, programs, and resources

What's Needed?

* Demonstrated ability to connect with individuals facing extreme hardship
* Excellent communication skills, especially in high-stress, emotionally charged situations
* Strong customer-first mentality with experience in providing timely and efficient solutions

What's in it for me?

* Competitive salary and benefits package
* Access to ongoing professional development and training in disaster response and customer service
* Opportunities to make a direct and meaningful impact on individuals and communities affected by natural disasters

Training and Equipment:

* Initial in-person meeting for equipment distribution and introductions
* After training, the role will be work-from-home with company-provided equipment
* Ongoing support from a centralized helpdesk and access to a web-based tool for intake and form submission processes

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