Food Service Supervisor
2 weeks ago
At SeaWorld, we are dedicated to the welfare of animals and have successfully rescued over 40,000 creatures. Join our team and contribute to creating unforgettable experiences for guests from around the globe. We are looking for enthusiastic, committed, and hardworking individuals to take on the role of Supervisors in our food service operations.
Key Responsibilities:
As a Supervisor, you will lead and motivate a team to provide exceptional guest experiences. Your role will involve:
- Creating schedules for team members and managing attendance records
- Preparing and monitoring daily, weekly, and monthly performance reports
- Addressing guest complaints and resolving issues effectively
- Training and supervising team members
- Planning, assigning, and directing daily tasks
- Ordering and managing inventory of food and supplies
- Ensuring compliance with food quality, guest service, and sanitation standards
- Logging maintenance requests to uphold facility standards
- Documenting daily activities in a communication log
- Coordinating with maintenance for equipment and facility upkeep
- Maintaining a repair log and controlling labor costs
- Executing supervisory duties in line with company policies, including hiring, training, and performance evaluations
- Ensuring outstanding guest service by addressing their needs and expectations
- Performing additional duties as assigned
- Assisting in other areas of the park as required
Qualifications for Success:
- Associate's degree or equivalent experience in a related field
- Strong written and verbal communication skills
- Basic math skills, including the ability to work with fractions and decimals
- Ability to calculate rates, ratios, and percentages, and interpret data
- Proficiency in Microsoft Office Suite
- Ability to obtain ServSafe Manager Certification
- Successful completion of Alcohol training and Food Handlers tests
- Physical capability to lift 55 pounds and stand for extended periods
- Ability to perform various physical tasks, including reaching, handling, and kneeling
- Capacity to manage multiple tasks in a fast-paced environment
- Willingness to work in various weather conditions
- Positive interaction with guests and coworkers from diverse backgrounds
Benefits of the Position:
- Complimentary park admission
- Discounts on park tickets and merchandise for family and friends
- Employee discounts on food and other services
- Scholarship opportunities
- Exclusive events and giveaways for employees
Equal Opportunity Employer:
SeaWorld Parks & Entertainment is committed to diversity and inclusion. All applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, or veteran status.
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