Service Delivery Specialist

3 days ago


Salt Lake, Utah, United States Premier Tech Full time

Company Overview

">Premier Tech is a leading provider of innovative automation solutions for various industries. We strive to enhance our clients' manufacturing facility efficiency by integrating cutting-edge systems leveraging the full potential of robotics.

About Us

">We are one of the largest suppliers in the world - whether for nutrition, agriculture, organics or industrial products.

Your Future Role

">Job Description: As a Service Delivery Specialist, you will be responsible for coordinating field service activities of a team of technicians, ensuring seamless execution of service including preventive maintenance, emergency interventions, retrofit installations and warranty services.

  • ">
  • Ensure field service technicians have access to site conditions and complete required safety training, fostering a culture of safety and compliance;">
  • Quote service agreements and on-site visits tailored to customers' specific needs, actively participating in pre and post-visit meetings and addressing invoicing-related questions;">
  • Drive high-level customer retention by setting clear expectations, proactively addressing unresolved service issues, and following up internally to establish effective resolution plans;">
  • Monitor performance indicators to enhance the customer experience and achieve financial deliverables, utilizing data-driven insights for continuous improvement;">
">

Required Skills and Qualifications

">Skills: Excellent written and verbal communication skills, customer oriented, excellent organizational and prioritization skills, ability to manage several activities at once and successfully bringing them to completion, ability to adapt to changing environment and tools, commercial aptitude with a business mindset, able to work independently and in close collaboration with other team members.

Education: Background in mechatronics, mechanical, electrical, automation engineering or related technical field - an asset, sales experience - an asset, fluent in English and French or Spanish - an asset.

Benefits

">What We Offer: Health, vision, and dental insurance plans - available day one, short-term & long-term disability life insurance health savings and flexible spending accounts telehealth team member and family assistance program 401(K) retirement plan with company match skills development through university of Premier Tech platform.

Estimated Salary Range

">$60,000 - $80,000 per year based on location and experience.

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