Event Coordinator and Customer Experience Specialist
7 days ago
We are seeking an energetic and enthusiastic Event Coordinator and Customer Experience Specialist to join our team at Michaels Inc. in SLC-OGDEN, UT.
The ideal candidate will have experience working with children and children's events, excellent people skills, and the ability to handle job stress and interact effectively with others.
About the RoleThis is a full-time position that requires remaining standing for long periods of time, moving throughout the store, regular bending, lifting, carrying, reaching, and stretching, as well as lifting heavy boxes and accessing high shelves by ladder or similar equipment.
The successful candidate will be responsible for planning and coordinating multiple events at once, including children's birthday parties and other craft classes or events, engaging with clients of all ages, demonstrating and instructing party participants in the completion of craft projects, performing face painting and other activities, facilitating and implementing party add-ons such as goody bags, balloons, etc., communicating events with clients and store team members, completing administrative tasks, adjusting plans and events based on client feedback and needs, creating backup or emergency plans, ensuring client satisfaction, upholding company cleanliness and safety standards, setting up, breaking down, and cleaning before and after each event.
The Event Coordinator and Customer Experience Specialist will also help customers shop, locate products, provide them with solutions, engage customers on benefits of Rewards program and Private Label Credit Cards, complete enrollments, educate customer on Voice of Customer (VOC) survey, assist with Omni channel processes, participate in truck un-load, stocking and planogram (POGs) processes, complete merchandise recovery and maintenance, perform Store in Stock Optimization (SISO) and AD set duties, support shrink and safety programs, adhere to Standard Operating Procedures (SOPs), execute Company policies and standards, interact with others in an accepting and respectful manner, promote commitment to organization's vision and values, project a positive image, serve as a role model for other Team Members, cross trained in Custom Framing selling and production, participate in daily store cleanliness activities.
Requirements- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers
- Excellent people skills
- Experience working with children and children's events
- Good communication skills, including written, verbal, and nonverbal communication, as well as listening skills
- Organizational skills, interpersonal skills, and creative problem-solving skills
- Retail and/or customer service experience required
$45,000 - $55,000 per year
About Michaels Inc.Michaels Inc. is a leading creative destination in North America, operating over 1,300 stores in 49 states and Canada, and online at Michaels.com and Michaels.ca. We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members, including health insurance, paid time off, tuition assistance, generous employee discounts, and much more.
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