Senior PEGA Production Support Manager

2 days ago

Denver, Colorado, United States NASCO Full time
{"Overview": "At NASCO, we are seeking a highly skilled and experienced Senior PEGA Production Support Manager to oversee the PEGA Platform and ensure peak application performance is attained and maximum uptime achieved. This role is responsible for the direct management of people, processes, software standards, and information technology assets comprising the practice and supporting the Enterprise. The successful candidate will be accountable for meeting SLA and KPI targets for the department and will partner with Customers, Product, Architecture, Security, Risk Management, and other Delivery departments to affect these outcomes.", "Responsibilities": "
  • Design and implement processes and procedures to equip a team of technical resources with the knowledge and skills they need to effectively monitor all applications within the PEGA platform with the goal of maximizing system uptime.
  • Identify areas where optimization can be achieved and work across teams to implement improvements.
  • Support yearly Disaster Recovery (DR) exercises, including onsite participation.
  • Collaborate with teams to troubleshoot and resolve complex incidents, minimizing operational impact.
  • Lead, influence, and manage a team of resources, including conducting talent acquisition activities, coaching and/or mentoring, identifying training requirements for associates, and overall performance management.
  • Determine the appropriate staffing mix of contractors and associates to maintain steady work and stay within budget.
  • Assist in defining departmental strategic objectives and drive business outcomes in alignment with the organizational strategy.
", "Qualifications": "
  • Advanced knowledge of mid-tier applications, including service integration processing, with proven experience using monitoring and alerting tools such as Instana, Dynatrace, Grafana, etc.
  • Advanced ability to effectively communicate technical concepts to both technical and non-technical audiences across all levels.
  • Advanced ability to lead and motivate a team, fostering a collaborative and innovative environment.
  • Advanced ability to drive positive change.
  • Advanced ability to collaborate effectively with cross-functional teams, build strong relationships, and drive alignment on shared objectives.
  • Proficient in Cloud concepts and Cloud hosting requirements.
  • Advanced analytical and problem-solving skills.
", "Benefits": "At NASCO, we offer a comprehensive benefits package to support the physical, mental, and financial health of our associates. This includes choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans, Telehealthcare, Generous PTO with buy/sell options, 9 Company holidays, a floating day off, and a day off for volunteering, Employee Assistance Program, Wellness program, 401K Plan with employer matching contributions, Company-funded spending/reimbursement accounts, Bonus and Recognition programs, Tuition Assistance, Consultation with financial planner, Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance available, Group Discount programs, and E-Learning library.", "Location": "US-Home Office/Remote"}

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    2 days ago

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