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Reception Management Specialist
2 months ago
The Front Office Manager plays a pivotal role in ensuring that guest services and front office operations run smoothly and efficiently. This position is crucial for maintaining high standards of service and fostering a collaborative environment among staff.
Key Responsibilities:- Leadership: Direct and oversee front office operations, ensuring exceptional service delivery is a primary focus.
- Team Development: Cultivate a positive work atmosphere by encouraging cooperation between front office personnel and management.
- Staff Supervision: Manage front office, breakfast, and social hour teams. Responsibilities include recruiting, training, evaluating performance, and addressing any issues that arise.
- Problem Resolution: Proactively identify and resolve issues efficiently, utilizing sound judgment and involving relevant parties in decision-making.
- Customer Engagement: Strive for excellence in customer service, aiming for high scores on guest satisfaction metrics. Address and resolve guest complaints promptly and effectively.
- Effective Communication: Demonstrate strong presentation skills, articulate clearly in various situations, and facilitate employee meetings.
- Collaboration: Promote teamwork by valuing diverse perspectives and fostering a respectful workplace.
- Quality Assurance: Support the achievement of brand quality standards through regular inspections and adherence to operational procedures.
- Flexibility: Adapt to changing circumstances and cover various roles as needed to maintain operational efficiency.
- Initiative: Take proactive steps to improve processes and manage responsibilities effectively.
- Employee Management: Ensure all staff complete necessary training and performance evaluations, while maintaining effective employee relations.
- Regulatory Compliance: Assist in maintaining compliance with labor regulations and internal policies.
- Business Insight: Understand the financial implications of decisions and align operational activities with strategic objectives.
A Bachelor's degree or equivalent experience is preferred. Proficiency in relevant software and systems is advantageous. A valid driver's license and a clean driving record are required.
Benefits:Buffalo Lodging Associates, LLC is dedicated to the well-being of its employees, offering a comprehensive benefits package that includes:
- Medical, Dental & Vision Insurance
- 401(k) Retirement Savings Plan with Employer Match
- Paid Time Off
- Tuition Reimbursement
- Flexible Spending Accounts
- Company Paid Life and Disability Insurance
- Employee Assistance Programs
- Discounted Hotel Rates
- Employee Recognition Events
- Opportunities for Professional Development