Order Management Specialist
4 weeks ago
At Cytiva, we're at the forefront of providing new solutions to transform human health. Our customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. As an Order Management Specialist, you'll be part of a team that's dedicated to making a difference.
Key Responsibilities:
- Act as a focal point for customers via email and phone, providing excellent customer service and resolving issues in a timely manner.
- Review and comprehend purchase orders, proposals, and sales agreements, and provide customer-related reports to management, sales, and customers as needed.
- Respond to and/or research customer concerns/inquiries with urgency and accuracy, demonstrating basic problem-solving skills through an investigative approach.
- Execute all tasks assigned by the manager diligently, on schedule, and to the highest standard, working with team members to achieve daily, weekly, and monthly targets.
Requirements:
- High School Diploma and 1-2 years of related work experience, including data entry skills and the ability to work well under pressure.
- Excellent written and verbal communication skills, professional demeanor, and demonstrated computer proficiency.
- Strong ability to follow and adhere to procedural guidelines, aptitude for interpreting customer inquiries/problems.
Preferred Qualifications:
- Previous experience in Oracle (or similar ERP), Salesforce, and MS Office.
- Working in a fast-paced environment.
About Cytiva:
Cytiva is a place where every day is a learning opportunity, with associates across 40+ countries. We're part of the Biotechnology segment at Danaher, bringing together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics. We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
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