Order Management Specialist

4 weeks ago


Marlborough, Massachusetts, United States Cytiva Full time
Be Part of Something Life-Changing

At Cytiva, we're at the forefront of providing new solutions to transform human health. Our customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. As an Order Management Specialist, you'll be part of a team that's dedicated to making a difference.

Key Responsibilities:
  • Act as a focal point for customers via email and phone, providing excellent customer service and resolving issues in a timely manner.
  • Review and comprehend purchase orders, proposals, and sales agreements, and provide customer-related reports to management, sales, and customers as needed.
  • Respond to and/or research customer concerns/inquiries with urgency and accuracy, demonstrating basic problem-solving skills through an investigative approach.
  • Execute all tasks assigned by the manager diligently, on schedule, and to the highest standard, working with team members to achieve daily, weekly, and monthly targets.

Requirements:
  • High School Diploma and 1-2 years of related work experience, including data entry skills and the ability to work well under pressure.
  • Excellent written and verbal communication skills, professional demeanor, and demonstrated computer proficiency.
  • Strong ability to follow and adhere to procedural guidelines, aptitude for interpreting customer inquiries/problems.

Preferred Qualifications:
  • Previous experience in Oracle (or similar ERP), Salesforce, and MS Office.
  • Working in a fast-paced environment.

About Cytiva:
Cytiva is a place where every day is a learning opportunity, with associates across 40+ countries. We're part of the Biotechnology segment at Danaher, bringing together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics. We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

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