Laboratory Customer Service Representative

6 days ago


Tukwila, Washington, United States MultiCare Health System, Inc. Full time

Job Summary

The Customer Service Representative - Lab is a vital role within Laboratories Northwest, ensuring exceptional customer service and maintaining patient and department confidentiality. This position provides telephone-based customer service, documents client communications, handles specimen transportation, and performs accessioning of specimens into the data management system. Additionally, the incumbent provides prices, places lab orders, corrects report and billing errors, and maintains courier vehicles and dispatches couriers to clients.

Key Responsibilities

  • Provide high-level customer service to clients and patients
  • Document client communications and maintain accurate records
  • Handle specimen transportation and perform accessioning of specimens
  • Provide prices and place lab orders
  • Correct report and billing errors
  • Maintain courier vehicles and dispatch couriers to clients

Requirements

  • High School diploma or equivalent
  • Depending on assigned area, MA-P license may be required
  • Minimum one (1) year of experience in a laboratory setting or providing customer service support

Why Work at MultiCare?

  • Belonging: We strive to create a true sense of belonging for all our caregivers
  • Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future
  • Market leadership: Washington state's largest community-based, locally governed health system
  • Employee-centric: Named Forbes America's Best Employers by State in 2023
  • Technology: Most Wired health care system 15 years in a row
  • Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research
  • Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains, and forest at every turn

Benefits

We offer a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. The pay scale for this position is $32.72 USD, influenced by factors such as skill set, level of experience, and certification(s) and/or education. Associated benefit information can be viewed here.



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